Jamie Payne

Take care of my twin sons they are 14 years old now and one of them is special needs he has cerebral palsy, gtube , he has ulcers in his intestines (and he doesn’t walk or talk so I have to do everything for him)

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Sorted incoming mail and directed to correct personnel each day.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
• Scheduled and confirmed appointments and meetings for management team.
• Greeted customers, answered general questions and directed to appropriate locations.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Greeted visitors entering establishment to determine nature and purpose of visit.
• Scheduled appointments and maintained and updated appointment calendars.
• Coordinated pick-up and delivery of express mail services.