Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Peffer

Alabaster,AL

Summary

Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in project management, employee relations, strategic planning and report preparation.

Overview

8
8
years of professional experience

Work History

Encompass Administrator

Bank of Frankewing
Hazel Green, AL
01.2024 - 10.2024
  • Successfully juggled projects across multiple departments simultaneously to aid executive leaders.
  • Conducted in-depth troubleshooting of Encompass problems and employee concerns, and implemented corrective actions to resolve issues.
  • Developed revisions to the Encompass system and procedures by evaluating operational practices and identifying improvement opportunities.
  • Streamlined processes to maximize operational efficiency.

Encompass Administrator

Peak Residential Lending
Gilbert, AZ
04.2023 - 09.2024
  • Guided new company through the initial Encompass set-up.
  • Worked with management to develop operational procedures to maximize Encompass efficiency.
  • Updated EPPS to provide better information to lock desk and branches.

Encompass Administrator & Training Manager

Hometown Lenders, Inc.
Huntsville, AL
12.2016 - 04.2023
  • Managed Encompass Help Desk team and Corporate Trainers.
  • Developed high-level Encompass projects to solve issues identified by management.
  • Traveled extensively across the country, training new and existing employees.
  • Produced weekly, company-wide video series to update all employees on new products, procedures, issues, etc.

Education

BBA - Business Administration

Rochville University
Sarasota, FL
05-2004

Skills

  • Schedule Coordination
  • Customer Service
  • Technical Documentation
  • Program Oversight
  • Travel Coordination
  • Presentation Creation
  • Policy writing
  • Information Management
  • New Hire Onboarding

Timeline

Encompass Administrator

Bank of Frankewing
01.2024 - 10.2024

Encompass Administrator

Peak Residential Lending
04.2023 - 09.2024

Encompass Administrator & Training Manager

Hometown Lenders, Inc.
12.2016 - 04.2023

BBA - Business Administration

Rochville University
Jamie Peffer