Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in project management, employee relations, strategic planning and report preparation.
Overview
8
8
years of professional experience
Work History
Encompass Administrator
Bank of Frankewing
Hazel Green, AL
01.2024 - 10.2024
Successfully juggled projects across multiple departments simultaneously to aid executive leaders.
Conducted in-depth troubleshooting of Encompass problems and employee concerns, and implemented corrective actions to resolve issues.
Developed revisions to the Encompass system and procedures by evaluating operational practices and identifying improvement opportunities.
Streamlined processes to maximize operational efficiency.
Encompass Administrator
Peak Residential Lending
Gilbert, AZ
04.2023 - 09.2024
Guided new company through the initial Encompass set-up.
Worked with management to develop operational procedures to maximize Encompass efficiency.
Updated EPPS to provide better information to lock desk and branches.
Encompass Administrator & Training Manager
Hometown Lenders, Inc.
Huntsville, AL
12.2016 - 04.2023
Managed Encompass Help Desk team and Corporate Trainers.
Developed high-level Encompass projects to solve issues identified by management.
Traveled extensively across the country, training new and existing employees.
Produced weekly, company-wide video series to update all employees on new products, procedures, issues, etc.