Jamie Pelchat

• Work alongside colleagues to build and promote an culture that drives performance, improves efficiencies, increases engagement, and promotes development.
• Foster and environment that is forward thinking, agile and focused on innovation.
• Promote ideas and opportunities that foster engagement and promote professional growth and advancement.
• Servicing 401K retirement accounts.

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Foster healthy team environments to promote collaboration and boost productivity.
• Met budget targets by controlling expenses and eliminating wasteful behaviors.
• Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Assess, optimized and elevated operations to target current and expected targets.
• Develop and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
• Oversee inventory management through cycle counts, audits and shrinkage control.
• Direct safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Oversee all corporate communications to streamline data and information sharing initiatives.
• Deliver and implement engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
• Enhance operational performance by developing effective business strategies, systems and procedures.
• Strengthen product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
• Establish clear performance goals and metrics for revenue, P&L, customer service and customer retention.
• Train over 85 employees on business principles, best practices, protocol and system usage.
• Train, managed and motivated employees to promote professional skill development.
• Hired, coached and trained team of 38 employees.
• Design sales and service strategies to improve revenue and retention.
• Track daily sales to generate reports for business development planning.

Store Manager / Training Store Manager, Pier 1 Imports

Sep 2015 - June 2020, Salem , NH

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Ensure company selling customer service standards are upheld consistently at all times through effective coaching and training of all managers and staff.
• Recruit, hire, retain, and develop a team of Managers and Associates that achieve excellence in all areas of measured performance to meet or exceed company business objections: business through effective scheduling and payroll management.
• Coach team members to develop and maintain operational procedures in areas of stock flow, floor presentation, asset protection, facilities maintenance, and merchandise function (price changes, transfers, damages, etc.)
• Ensure protection of company assets by meeting or exceeding established shrinkage goals within the store.
• Direct, train, and supervise store member in implementing and maintain highest level of presentation and visual standards consistent with Pier 1 Imports brand.
• Develop an hands-on supervision environment that emphasizes sales floor management, customer service, and sales generation.
• Talent ambassador for 24 stores and winning Talent ambassadors for 2018.
• Responsible for exceeding sales growth for 3 years in a row with positive growth up 18% over Target, achieving Sales Matrix.
• Monitor and analyze business trend across the store; develop and maximize sales and meet or exceed sales for all Key Performance Indicators including sales, payroll, expense control and store contributions.

• Managed inventory control, cash control and store opening and closing procedures.
• -Managed retail store and supervised 24 employees.
• Executed daily operations of $3.1 million dollar store.
• Motivate team through compelling vision and direction to encompass the NY & Co brand values.
• Drive a service and selling culture in the store.
• Ensure store meets or exceed budgeted sales and profit metrics.
• Ensure company policies, procedures, merchandise standards and sales plans are being executed.
• Regional Trainer for Credit, hosted training classes for credit. Hosted weekly calls for under performing stores.
• Initiated programs that standardized training and increased efficiency 63% for company credit cards.

• Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
• Lead the recruitment, on-boarding, training and development efforts in my store.
• Opened both Epping NH store and Seabrook NH.
• Responsible for all aspects of a $4m store and salon.
• Consistently exceed annual goals in key metrics, sales, profit, employee retention.