Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Restaurant Manager
Roma
02.2023 - 02.2024
Improved overall customer satisfaction by implementing new service standards and staff training programs.
Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Sales Manager
Beck And Masten Kia
07.2016 - 01.2023
Accurately forecasted goals and objectives for units, gross, factory contests and key expenses.
Monitored follow up of all prospects and closed deals by listening to specific needs and creating urgency.
Optimized dealership profits by skillfully negotiating deals with customers and vendors.
Owner/ Classic Car Dealer
Wheels Of Steel
06.2014 - 06.2016
Implemented marketing strategies to increase brand awareness and attract new customers.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Acquired and restored vehicles, marketed, sold and financed them.
New and Used Car Sales
Hoen Mercedes
05.2013 - 06.2014
Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
Assisted prospects in selecting vehicles fitting budget requirements.
Presented sales offers to prospects in a knowledgeable and professional manner.
Sales/Finance/Sales Manager
Beck And Masten GMC North And South
01.2002 - 05.2013
New and used car sales 2002-2005. Consistently top three performer out of 40 sales people.
Finance Manager 2005-2008. Number one finance manager for 24 consecutive months.
Sales manager 2008-2013. Recruited and trained staff, implemented policies and procedures which lead the dealership to number seven in the nation.