Jamie Peterson
Pasadena,CA
Summary
Highly efficient [Job Title] with expertise in internal auditing and data analysis. Hardworking and team-oriented professional assesses and develops systems for regulatory compliance.
Overview
4
4
years of professional experience
Work History
Compliance Coordinator
Intercare Therapy, Inc.
09.2022 - Current
- Developed SOPs in line with HIPAA and OSHA compliance regulations
- Implemented a new risk management process for backlog cleanup, enhancing operational efficiency by 40%
- Authorized tuberculosis forms for employee renewal, updating data through Excel for 400+ employees
- Managed inbox triage, navigating portal results, and providing personalized phone support, resulting in a 25% decrease in customer inquiries.
- Researched across various databases, analyzing and compiling information for annual audit risk-assessment meetings.
- Assisted the accounting team in correcting the billing log and maintaining scheduled productivity with corrective measures
- Assisted front-end human resources with onboarding documents, reviewing and fixing file information
Cake Decorator
85c Bakery Cafe
10.2021 - 08.2022
- Managed inventory of 30+ front and back house products to ensure safety and freshness
- Prepared pastries with high standards of quality control, taste, and presentation
- Operated POS system containing 170+ items while maintaining excellent customer service
- Arranged product displays to reflect seasons and holidays, resulting in a promotion of cake sales by 65%
Guest Associate
Target
06.2020 - 11.2020
- Upsold promotional benefits and gift cards to 80+ customers daily, increasing fast service rate by 21%
- Redirected customers to product aisles, increasing customer retention by 8%
- De-escalated interpersonal conflicts at help-desk services, navigating COVID procedures with an empathetic approach
Education
Bachelor of Arts - Creative Writing
University of California, Riverside
Riverside, CA09.2020
High School Diploma -
Pasadena High School
Pasadena, CA06.2016
Skills
MS Office
Document Auditing
Data Entry
Attention to Detail
Risk Management
Analytical Thinking
Ethical Conduct
Corrective Action
Timeline
Compliance Coordinator
Intercare Therapy, Inc.
09.2022 - Current
Cake Decorator
85c Bakery Cafe
10.2021 - 08.2022
Guest Associate
Target
06.2020 - 11.2020
Bachelor of Arts - Creative Writing
University of California, Riverside
High School Diploma -
Pasadena High School
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