Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamie Philpot

Erlanger,KY

Summary

Motivated business professional bringing 20 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Owner/Operations Manager

Philpot Cleaning LLC
06.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

Cleaning Crew Member

D&s Cleaning Solutions
03.2017 - 06.2020
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.

Cleaning Crew Supervisor

Daryl Carter Services
01.2013 - 03.2017
  • Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
  • Contributed to company growth by assisting management in hiring new employees based on skillset compatibility with current team dynamics.
  • Optimized team performance by conducting regular evaluations and identifying areas for improvement.
  • Coordinated, directed and monitored cleaning staff in [Type] and [Type] duties by use of manual and electrically powered tools and equipment.

Customer Service Representative

Cengage Learning
06.2006 - 08.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Warehouse Operator

Cengage Learning
06.2000 - 06.2006
  • Used forklifts and pallet jacks to relocate products.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Checked packages and merchandise for damage and notified vendors.
  • Reduced product damage rates by enforcing proper handling techniques and storage methods.

Education

No Degree - Business

Northern Kentucky University
Highland Heights,Ky

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Project Management
  • Operations Management
  • Business Management
  • Business Planning
  • Staff Management

Certification

  • Customer Service Training - 7/05/2006 Gateway Community and Technical College
  • Fire & Smoke Damage Restoration Odor Control, IICRC

- 11/30/2023

Timeline

Owner/Operations Manager

Philpot Cleaning LLC
06.2020 - Current

Cleaning Crew Member

D&s Cleaning Solutions
03.2017 - 06.2020

Cleaning Crew Supervisor

Daryl Carter Services
01.2013 - 03.2017

Customer Service Representative

Cengage Learning
06.2006 - 08.2010

Warehouse Operator

Cengage Learning
06.2000 - 06.2006

No Degree - Business

Northern Kentucky University

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Jamie Philpot