Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Plante

Crookston,MN

Summary

Hardworking and dependable candidate with extensive experience in customer service and administration. Excellent communication and relationship-building skills with proficiency in Microsoft Word and Microsoft Excel. Experience delivering clerical support and public interaction. Dedicated team player looking to tackle new responsibilities and build upon skills.

Overview

12
12
years of professional experience

Work History

Child Support Officer

Polk County Social Services
03.2020 - Current
  • Performed case management tasks to enforce court-ordered child support obligations.
  • Used Caseworks to manage and update electronic case files.
  • Supported families in crisis situations by connecting them with appropriate resources such as temporary housing, or cash, food and emergency assistance programs.
  • Processed legal documents such as summons, complaints, motions, supporting affidavits, and wage attachments, to prepare materials for court hearings.
  • Enhanced child support enforcement by conducting thorough investigations and verifying relevant information.
  • Evaluated financial documents to accurately calculate income levels for non-custodial parents and determine realistic monthly obligations based on the Minnesota child support guidelines.
  • Collaborated with the County Attorney's office to prepare cases for court hearings, resulting in successful enforcement actions.
  • Ensured timely disbursement of funds to custodial parents by closely monitoring payment schedules and assisting in resolving discrepancies or delays.
  • Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
  • Explained policies, procedures and instructions to parents.
  • Provided genetic testing to determine paternity needs.
  • Calculated child support obligations and debts.
  • Coordinated with employers to facilitate income withholding for delinquent non-custodial parents, ensuring timely collection of payments.
  • Provided exceptional customer service to clients while addressing their concerns, explaining processes, and offering guidance on navigating the child support system effectively.
  • Documented data and completed accurate updates to case records.
  • Implemented targeted strategies to locate non-custodial parents who owed past due child support, facilitating prompt payment and accountability.
  • Maintained strict confidentiality while managing sensitive information related to clients' personal lives and finances.
  • Advised clients on available services such as employment assistance programs and healthcare resources to promote self-sufficiency among non-custodial parents.
  • Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
  • Monitored cases for support order compliance and made adjustments.
  • Promoted compliance with court orders by monitoring payments and taking appropriate actions in case of nonpayment.

Support Enforcement Aide

Polk County Social Services
11.2015 - 03.2020
  • Used Caseworks to manage and update electronic case files.
  • Provided intake services by opening new child support cases and gathering information to build the cases.
  • Supported families in crisis situations by connecting them with appropriate resources such as temporary housing, food, cash and/or emergency assistance.
  • Used TylerHost to electronically file documents into the court case files for the child support officers.
  • Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
  • Used Microsoft Excel to establish efficient tracking records.
  • Explained policies, procedures and instructions to parents.
  • Located parents for gaining child support.
  • Coordinated with employers to facilitate income withholding for delinquent non-custodial parents, ensuring timely collection of payments.
  • Provided exceptional customer service to clients while addressing their concerns, explaining processes, and offering guidance on navigating the child support system effectively.
  • Implemented targeted strategies to locate non-custodial parents who owed past due child support, facilitating prompt payment and accountability.
  • Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
  • Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
  • Advised clients on available services such as employment assistance programs and healthcare resources to promote self-sufficiency among non-custodial parents.
  • Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
  • Used Microsoft Word to create letters to send to both custodial and non-custodial parents.
  • Monitored cases for support order compliance and made adjustments.

Office Support Specialist

Polk County Social Services
11.2014 - 11.2015
  • Provided exceptional reception services such as answering phone calls and greeting clients professionally, directing them appropriately while maintaining visitor logs.
  • Provided backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.
  • Assisted with onboarding new employees.
  • Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
  • Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed schedules, appointments, and travel arrangements for coworkers, ensuring seamless coordination of events.
  • Scheduled meetings and booked meeting rooms.
  • Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.

Bank Teller

Unity Bank North
08.2012 - 11.2014
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained friendly and professional customer interactions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Trained new hires on customer service policies and procedures.
  • Processed customer transactions promptly, minimizing wait times.
  • Placed orders for customer checks and verified starting numbers.
  • Referred customers to other banking departments for specialized services.
  • Reconciled cash drawer and resolved discrepancies.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Counted and packaged currency and coins.
  • Provided customer records, account statements and copies of checks.
  • Removed mutilated currency from circulation.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.

Education

High School Diploma -

Homeschooled
Glyndon, MN
05-2008

Skills

  • Courtroom ZOOM appearances
  • Office Administration
  • Policy Knowledge
  • Case Management
  • Verbal Communication
  • File Organization
  • Calendar Management
  • Scheduling appointments
  • Professionalism and Courtesy
  • Money Handling
  • Customer relationship development
  • Transaction Processing

Timeline

Child Support Officer

Polk County Social Services
03.2020 - Current

Support Enforcement Aide

Polk County Social Services
11.2015 - 03.2020

Office Support Specialist

Polk County Social Services
11.2014 - 11.2015

Bank Teller

Unity Bank North
08.2012 - 11.2014

High School Diploma -

Homeschooled
Jamie Plante