Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Pollard

Purvis,MS

Summary

Experienced Customer Service Representative with over 5 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Overview

17
17
years of professional experience

Work History

CSR Supervisor

Alorica
12.2020 - Current
  • Conducted outbound calls to members, delivering information on health insurance plans and addressing inquiries.
  • Responded to inbound calls from members, answering questions about health insurance plans.
  • Managed a team of 15-20 employees, ensuring consistent achievement of goals and metrics.
  • Coached agents to enhance performance metrics and scores, fostering professional growth.
  • Facilitated career advancement for employees through dedicated mentorship under leadership.

CSR(Remote)

SaviLinx
01.2020 - 10.2020
  • Handled inquiries regarding unemployment claims from inbound calls

Painter

Howard Industries
07.2018 - 08.2020
  • Coordinated and completed ongoing routine painting of exterior and interior of properties.
  • Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
  • Collaborated closely with coworkers and clients on projects to stay on task.
  • Completed average of 75-100 painting jobs per day

Shoulder Cutter

Sanderson Farms
06.2012 - 07.2018
  • Adhered to all company requirements and USDA regulations to maintain food safety.
  • Boosted flow of production by working efficiently and moving on to next item quickly.
  • Cut poultry around shoulder and pulley bone by lifting wing and scoring meat with knife.

Front Desk Clerk

Residence Inn
10.2008 - 06.2012
  • Provided excellent customer service skills to customers
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Responded to inquiries and room requests made online, by phone or email.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.

Education

High School Diploma - undefined

Hattiesburg High School
Hattiesburg, MS
05.2003

Skills

  • Telemarketing expertise
  • Customer relationship management software
  • Efficient typing and filing
  • Service-oriented approach
  • Leadership and supervision

Timeline

CSR Supervisor

Alorica
12.2020 - Current

CSR(Remote)

SaviLinx
01.2020 - 10.2020

Painter

Howard Industries
07.2018 - 08.2020

Shoulder Cutter

Sanderson Farms
06.2012 - 07.2018

Front Desk Clerk

Residence Inn
10.2008 - 06.2012

High School Diploma - undefined

Hattiesburg High School

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