Jamie Poma
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Director
La Petite Academy Inc.
03.2020 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Monitored expenditures to mitigate risk of overages.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Assistant Director
La Petite Academy Inc.
10.2018 - 03.2020
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Team Lead
La Petite Academy Inc.
07.2017 - 10.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Toddler Teacher
La Petite Academy Inc.
02.2017 - 07.2017
- Allowed for ample outdoor discovery time in schedule each day.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted sensory development by providing access to different textures.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Maintained accurate records of children''s developmental milestones and prepared detailed reports for parent-teacher conferences.
Customer Service Representative
SoFi
07.2016 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Preschool Teacher
The Little School House Inc.
12.2014 - 07.2016
- Developed and implemented behavior management plans.
- Developed innovative activities to engage young children in learning process.
- Modeled positive behavior and communication skills for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Created safe and nurturing learning environment for preschoolers.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
In Home Senior Support Worker
IHSS
01.2013 - 12.2014
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Improved team communication and collaboration through the implementation of regular staff meetings and open channels for feedback.
- Delivered high-quality care to clients with diverse needs, ensuring a safe and comfortable living environment.
- Contributed to the development of person-centered care plans, promoting independence and well-being among clients.
- Coordinated community outings and activities, enriching the lives of clients through social engagement opportunities.
Preschool Teacher
The Little School House Inc.
03.2011 - 04.2012
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Addressed behavioral and learning issues with parents and daycare management.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Educated students in foundational concepts such as shapes, numbers, and letters.
Toddler Teacher
La Petite Academy Inc.
03.2010 - 03.2011
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Allowed for ample outdoor discovery time in schedule each day.
Preschool Teacher
The Little School House Inc.
08.2007 - 03.2010
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Education
Early Childhood Education
Santa Rosa Junior College
Santa Rosa, CA06.2018
High School Diploma -
Piner High School
Santa Rosa, CA06.2006
Skills
- Business Planning
- Budget Control
- Staff Development
- Staff Management
- Operations Management
- Rules and Regulations
- People Management
- Charismatic Leader
- Hiring and Retention
- Verbal and Written Communication
- Fundraising Events
- Creativity and Innovation
- Leadership Development
- Customer Relationship Management
Timeline
Director
La Petite Academy Inc.
03.2020 - Current
Assistant Director
La Petite Academy Inc.
10.2018 - 03.2020
Team Lead
La Petite Academy Inc.
07.2017 - 10.2018
Toddler Teacher
La Petite Academy Inc.
02.2017 - 07.2017
Customer Service Representative
SoFi
07.2016 - 02.2017
Preschool Teacher
The Little School House Inc.
12.2014 - 07.2016
In Home Senior Support Worker
IHSS
01.2013 - 12.2014
Preschool Teacher
The Little School House Inc.
03.2011 - 04.2012
Toddler Teacher
La Petite Academy Inc.
03.2010 - 03.2011
Preschool Teacher
The Little School House Inc.
08.2007 - 03.2010
Early Childhood Education
Santa Rosa Junior College
High School Diploma -
Piner High School
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