Jamie Porter
St. Petersburg,FL
Summary
Dynamic and results-driven leader with extensive experience in luxury brand operations and delivering exceptional service to high-end clientele. Known for thriving in fast-paced, high-performance environments while fostering team mentorship and development at all levels. Skilled in driving operational excellence, elevating customer experiences, and implementing strategic initiatives that enhance efficiency and growth. Recognized for strong communication, adaptability, and empowering leadership that inspires teams and drives results.
Overview
9
9
years of professional experience
Work History
General Manager
Serotonin Anti-Aging
11.2023 - Current
- Designed and led strategies that elevated brand visibility and drove consistent revenue growth in a competitive luxury wellness space.
- Built lasting relationships with high-value clients, premium vendors, and industry partners to strengthen loyalty and trust.
- Identified new market opportunities through trend analysis and launched curated campaigns to reach untapped audiences.
- Produced exclusive events and activations that showcased the brand while expanding reach and deepening community connections.
- Spearheaded the hiring, training, and onboarding of the entire staff across three locations during pre-market, ensuring seamless operations and a strong, unified team from day one.
Food and Beverage Supervisor
Four Seasons Hotels and Resorts
03.2021 - 10.2023
- Oversaw daily operations of a high-volume, upscale restaurant on Disney property, managing over 400 covers per day with a focus on excellence and efficiency.
- Recruited, trained, and led a high-performing front-of-house team, fostering a culture of elevated service and professionalism.
- Managed team scheduling, staffing levels, and labor standards to align with operational needs and deliver a seamless guest experience.
- Conducted regular performance reviews and coaching to support team development and uphold brand standards.
- Collaborated with culinary leadership to introduce new menu items, enhancing the guest offering and increasing revenue.
- Maintained strict compliance with health codes and internal policies while ensuring equipment and facilities met peak standards.
- Drove team morale and retention through hands-on leadership, consistent recognition, and a guest-first culture.
Assistant Store Manager
Starbucks
11.2015 - 11.2020
- Led daily operations at Starbucks’ busiest Seattle drive-thru location, maintaining speed, precision, and top-tier customer satisfaction in a high-volume setting.
- Managed hiring, onboarding, and training to ensure smooth integration of new team members and alignment with brand standards.
- Oversaw staffing, schedules, and labor standards to optimize team efficiency while controlling operational costs.
- Conducted performance reviews and provided coaching to foster professional growth and enhance team productivity.
- Managed cash handling, inventory control, and daily operational processes to ensure accuracy and minimize discrepancies.
Education
Bachelor of Arts - Film And Media Studies
Arizona State University
Tempe, AZ05-2019
Associate of Arts - General Studies
Pima Community College
Tucson, AZ05-2016
Skills
- Luxury Brand Management
- Operational Leadership
- Team Leadership & Development
- Staffing & Scheduling
- Customer Relationship Management
- Sales & Revenue Growth
- Performance Management
- Inventory & Resource Management
- Event & Promotions Management
- Financial Management & Reporting
Timeline
General Manager
Serotonin Anti-Aging
11.2023 - Current
Food and Beverage Supervisor
Four Seasons Hotels and Resorts
03.2021 - 10.2023
Assistant Store Manager
Starbucks
11.2015 - 11.2020
Bachelor of Arts - Film And Media Studies
Arizona State University
Associate of Arts - General Studies
Pima Community College
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