Jamie Portillo
Sacramento,CA
Summary
My name is Jamie, and I recently graduated from the medical billing and coding program at MTI College. I'm currently seeking a full-time position and am ready to start immediately in any medical position available that aligns with my experience and recent completion of study. I’m a motivated graduate eager to apply my education in a professional setting. I have strong technical abilities with various software and applications, excel at handling challenging tasks, and possess excellent time management skills.
I consider myself a newly skilled Medical Billing Specialist with a solid background in accurate coding practices, claims processing, and managing patient accounts. I’ve demonstrated proficiency in medical software systems, healthcare regulations, and insurance policies. I’m known for my strong problem-solving skills and my commitment to maintaining confidentiality with sensitive patient information. I also pride myself on high productivity and efficiency in task completion.
I’m specialized in ICD-10 coding, medical terminology, and insurance claims and billing processing. My time management, problem-solving, and communication skills are very strong, ensuring smooth operational flow and client satisfaction. I’m committed and results-oriented, always willing to go above and beyond to contribute to team objectives. I handle preparing and distributing statements to customers while keeping comprehensive and accurate records. I’m accustomed to answering questions, providing information, and resolving concerns with good communication, organizational, and multitasking abilities.
I’m a highly motivated employee with a desire to tackle new challenges. My strong work ethic, adaptability, and exceptional interpersonal skills have consistently met company needs. I excel in working under pressure and adapting to new situations, which enhances the organizational brand. I thrive on teamwork and communication, contributing effectively to collaborative healthcare administration goals.
I also carry the experience required to be successful in any receptionist or administrative position available and very open to any opportunities that may become available. Please consider me as your next candidate and allow me to prove my abilities to enhance your workplace.
Thank You!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
SacENT
Rancho Cordova, CA
09.2022 - 08.2024
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
- Greeted patients, verified insurance information and collected copays.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Demonstrated strong organization skills by efficiently scheduling appointments, managing patient records, and updating medical histories.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Ensured accurate data entry by performing detailed quality control checks on documentation.
- Handled incoming mail including sorting letters according to departmental guidelines.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Called patients to confirm scheduled appointments and obtain additional details.
- Maintained patient privacy and safety through adherence to rigorous HIPAA protocols.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Service Receptionist, Cashier & Dispatch
Folsom Lake Ford
12.2021 - 08.2022
- Handled incoming calls and correspondence, while also proactively reaching out to customers for payment and appointment scheduling, or to provide updates on the expected release time of their vehicles.
- Process payments over the counter and taking payments over the phone.
- Accounting - balancing daily revenue for the service department.
- Dispatching and sending calls to the appropriate extensions.
- Maintained efficient administrative processes to enhance customer satisfaction.
- Ensured seamless documentation processes by efficiently handling scanning, faxing, and photocopying duties.
- Built strong relationships with technicians and parts associates, resulting in improved work efficiency and customer satisfaction.
- Scheduled appointments for clients and ensured that all necessary paperwork was completed prior to their arrival.
- I handle financial transactions, manage front-desk operations, and support my team in delivering a high-quality customer experience.
- Overall, as a Ford Service Receptionist/Dispatch, I played a critical role in providing exceptional customer service and ensuring the efficient operation of the service department.
- Balanced the daily cash drawer by counting cash, checks, and credit card transactions.
- Processed cash, credit card, and debit card transactions accurately and efficiently.
- Adhered to company policies regarding the use of register systems and money security procedures.
- Assisted in training new employees in proper cashiering techniques.
- Maintained a clean work area at all times.
Customer Advocate
HealthSherpa
Sacramento, CA
12.2020 - 09.2021
- As a Patient Advocate for Healthsherpa, my primary role was to support and guide patients through their healthcare journey, particularly in navigating health insurance options.
- I would assist patients with understanding their health insurance benefits, resolving issues, and accessing the care they need.
- Working here, my ultimate goal was to ensure patients received timely and accurate information, helping them make informed decisions about their healthcare coverage and services.
- This job was remote customer service work, where I gained the experience of independence in the workforce.
- Ensured all customer inquiries were addressed promptly and accurately.
- Assisted customers with product selection based on their individual needs.
- Maintained a high level of professionalism when interacting with customers.
- Provided customer support through phone, email and chat channels.
Sales Associate
Bath & Body works
06.2018 - 12.2019
- At Bath and Body works, I gained the experience in customer service, sales and promotions, store maintenance, inventory management, team collaboration, and compliance and safety
- I was required to learn and remember the different scents and new additions to the store as well as maintain the ability to bring customers in the store by interacting face-to-face with a generous approach
- I really enjoyed this position because it kept be on my feet, I enjoy working the cash register, and it was fun learning the new products and recommending them to customers.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
Crew Member
Chipotle
Sacramento, CA
11.2016 - 09.2019
- Working for Chipotle was one of my favorite jobs. I enjoyed working in the food industry and working in a fast-paced environment.
- I loved learning all the new recipes and giving excellent customer service.
- I learned how to roll a perfect burrito, cook in the kitchen, prep all the salsas, guacamole, beans, and rice, and work the cash register.
- Chipotle involves a range of duties that ensure the smooth operation of the restaurant and a positive experience for customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Educated customers on menu items, product ingredients and nutritional values.
- Adhered to food safety standards when storing and preparing foods.
Education
Medical Billing and Coding Certification Program -
MTI College
08.2024
High School Diploma -
Encina High School
06.2017
Skills
- Strong interpersonal skills
- Proactive approach to problem-solving
- Commitment to delivering high-quality work and customer service
- Ability to quickly learn new tasks
- Time management skills
- Positive attitude
- Strong work ethic
- Cash-handling
- Food preparation
- Customer service
- Retail
- HIPAA Compliance
- Paperwork coordination
- Insurance Verification
- Medical Billing
- Microsoft Office
- Call handling
- Ability to type 40 wpm and use standard office equipment and be computer literate
- Office Administration
- Check-in management
- Medical Coding
- Appointment management
- Intake form processing
- Patient Scheduling
- Payment Collection
- Knowledgeable in Microsoft, Mac, and Sony software
- Medical Terminology
- Data Entry
- Claims Processing
- ICD-10
- Problem Resolution
- Data Management
- Microsoft Word
- Customer Service
- Written Communication
- Multitasking
- CPT
- Healthcare Common Procedure Coding System HCPCS
- Medical billing software
- Revenue Cycle Management
- Office Management
- Appointment Setting
- Knowledge of medical terminology
- Knowledge of HIPAA regulations
- Accounting
- Insurance billing procedures
- Ability to handle multiple simultaneous tasks and phone calls while maintaining a professional courteous demeanor
- Communication
Accomplishments
- MTI College Dean's List (3.5 or above GPA)
Certification
- Medical Billing and Coding Professional
References
References available upon request.
Timeline
Front Desk Medical Receptionist
SacENT
09.2022 - 08.2024
Service Receptionist, Cashier & Dispatch
Folsom Lake Ford
12.2021 - 08.2022
Customer Advocate
HealthSherpa
12.2020 - 09.2021
Sales Associate
Bath & Body works
06.2018 - 12.2019
Crew Member
Chipotle
11.2016 - 09.2019
Medical Billing and Coding Certification Program -
MTI College
High School Diploma -
Encina High School