Summary
Overview
Work History
Skills
Languages
Timeline
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Jamie Price

Jersey City,NJ

Summary

Accomplished NYC hotel manager with 10+ years of experience leading operational excellence, revenue growth, and guest satisfaction across diverse property types. Proven expertise in multi-property management, full P&L oversight, union labor relations, and culture building. Skilled in developing high-performing teams and ensuring seamless operations. Dedicated to exceeding performance benchmarks and consistently elevating guest experiences. This overview highlights recent and rewarding experiences. I'm happy to discuss my full professional background further.

Overview

16
16
years of professional experience

Work History

General Manager

Hotel 27
01.2024 - 06.2025
  • Direct and manage day to day operations to assure optimum performance and continual improvement in the five Key result areas: Guest Service, Housekeeping, Sales/Marketing, Revenue Management, and profit/loss control.
  • Spearheaded cost reduction initiatives that cut operational expenses by 12%, including renegotiating vendor contracts and optimizing resource/supply allocation, while maintaining service excellence.
  • Developed and executed a comprehensive staff training program that focused on guest experience, resulting in a substantial increase in positive online reviews, higher ADR and a stronger competitive position in the market in both OTA and Tripadvisor rankings.

Task Force General Manager

(Multiple Locations)
01.2024 - 08.2024
  • Served as GM across multiple locations during critical organizational gaps; established interim management protocols to maintain stability. Assumed full operational command without a transition period, executing immediate corrective actions and sustaining performance and quality during transitions
  • Managed crisis situations efficiently, mitigating potential risks while ensuring minimal disruptions to ongoing operations or service delivery standards were maintained during periods of uncertainty or change.
  • Maintained compliance with relevant industry regulations or internal policies throughout all aspects of task force operations, working collaboratively with colleagues to address any gaps in understanding or adherence as they arose.
  • Optimized budget management processes to ensure timely access to financial resources while minimizing unnecessary expenditures.

General Manager

Condor Hotel
01.2014 - 04.2024
  • Managed and enhanced the effectiveness and efficiency of all operational departments by implementing improved practices and leading ongoing staff training initiatives, resulting in an increase in productivity, guest satisfaction, and long-term positive work culture.
  • Oversaw financial operations, including payroll management, financial reporting, and analysis of sales and activity data to drive operational improvements and achieve a reduction in controllable expenses and increase in ADR/REVPAR.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Directed daily hotel operations with a focus on service excellence, leading the property to achieve a consistent 4.5-star guest rating and maintaining a Top 10 ranking within the market on TripAdvisor for 9 consecutive years.

Operations Manager

Condor Hotel
03.2010 - 01.2014
  • Managed and enhanced the effectiveness and efficiency of all operational departments by implementing improved practices and leading ongoing staff training initiatives, resulting in an increase in productivity, guest satisfaction, and long-term positive work culture.
  • Oversaw financial operations, including payroll management, financial reporting, and analysis of sales and activity data to drive operational improvements and achieve a reduction in controllable expenses and increase in ADR/REVPAR.
  • Directed daily hotel operations with a focus on service excellence, leading the property to achieve a consistent 4.5-star guest rating and maintaining a Top 10 ranking within the market on TripAdvisor for 9 consecutive years.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Front Office Manager

Wyndham Hotel
02.2009 - 03.2010
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for over 20 front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Skills

  • Lead By Example Leadership & Team Building
  • Revenue Growth & Profit Maximization
  • Revenue Management: Dynamic Pricing, ADR/RevPAR Growth
  • Multi-Property Operations
  • Union Labor Relations
  • SOP Development & Implementation
  • Full P&L Oversight
  • Guest Satisfaction Turnaround
  • Staff Development
  • Inventory & Procurement Management
  • Crisis Leadership
  • Dynamic Pricing Strategies
  • Cost Control Initiatives
  • Property Management Systems: Opera PMS, RoomMaster, Cloudbeds, Duetto, SYNXIS, OTA
  • Market Analysis & Competitive Benchmarking
  • Event & Group Sales Oversight
  • Hotel Pre-Opening & Transition Management
  • Leadership and team building
  • Operations management

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

General Manager

Hotel 27
01.2024 - 06.2025

Task Force General Manager

(Multiple Locations)
01.2024 - 08.2024

General Manager

Condor Hotel
01.2014 - 04.2024

Operations Manager

Condor Hotel
03.2010 - 01.2014

Front Office Manager

Wyndham Hotel
02.2009 - 03.2010

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