Jamie Probst
Summary
Accomplished Program Manager at Paragon Community Services, adept in team leadership and cross-functional team coordination, significantly enhancing operational efficiency. Demonstrated expertise in policy improvements and staff development, ensuring high performance and reliability. Mastery in multitasking and performance monitoring, achieving notable participant satisfaction and safety.
Overview
12
12
years of professional experience
Work History
Program Manager
Paragon Community Services
01.2017 - Current
- Ensures that all aspects of daily operations are running smoothly, ensures a positive, healthy and safe environment is being provided and maintained within program guidelines, and that all agency policies, procedures, processes, daily activity schedules, documentation and reporting requirements are being performed appropriately.
Has primary responsibility for daily participant attendance tracking using the FOCUS automated attendance and units of service module. Ensures that participants are punched in and out timely within prescribed tracking guidelines, that absences are recorded, and that daily attendance is reviewed on a daily basis at the end of the day. Responsible for correcting errors in attendance tracking including missed punches, units of service totals, and confirming accuracy by reviewing the “Daily Attendance” report form within the FOCUS module.
Is responsible for ensuring appropriate program-related participant paperwork is completed on a daily basis including: behavior logs, charting, incident reports, medication errors, ensuring the care needs of participants, participant funds management, oversight of medication binders, and transportation.
Assists in the functions related to referral and pre-admission assessments, tours, admissions, completion of all required admissions paperwork, and completion, filing and maintaining the confidential participant file with all required and pertinent information.
Assists in the completion of the Initial PreAdmission Assessment and subsequent 30 day Progress Review to identify specific goals and objectives, and participates in routinely scheduled Progress Reviews to measure progress throughout the participant's placement. Ensures that goals and objectives are individualized to meet each participant's unique needs, and documents participants' progress toward meeting goals.
Is responsible for scheduling, coordinating, attending and writing all Progress Review reports and coordinating other staff attendance and participation in these reviews. Ensures that a written Progress Review report is sent to all appropriate parties in a timely fashion following the reviews.
Ensures the completion of weekly schedules for staffing, transportation, activities, outings, and cleaning, ensuring adequate individuals and resources are available to meet participant/organization needs; responsible for ensuring adequate supervision at all times, particularly during lunch and transition times; responds to call-ins, makes calls to replacement staff and reconfigures schedule.
Provides direction to and is a role model for other program staff; demonstrates team member skills in supporting the work efforts and goals of the program; supports staff during interventions, intervening and directly assisting when necessary.
Performs functions of Direct Care Staff role as necessary, ensuring the personal care and nutritional needs of the participants are met; tailors actions based on participant's level of autonomy and ensures timely implementation of participant specific protocols and medication administration.
Functions as the primary liaison between PCS and placement case managers, parents/guardians and all other parties in the matter of the participant's placement. Communicates essential information to staff and external contacts, demonstrating clear and effective verbal and written communication skills and adherence to established parameters for confidentiality.
Is involved in the interviewing, hiring, training and supervision of new staff. Participates in new employee orientation training, site specific trainings, monthly trainings and coordinates staff team meetings. Observes work performance and provides coaching, counseling, and feedback for direct reports to assist with professional development. Consults with Program Coordinator on complex or significant issues. Manages all staff payroll, approvals, schedules, hours, time off within company policies and payroll guidelines. Ensures that all required and essential employee paperwork is completed timely and within company guidelines.
Actively participates with other management staff with team building, and developing and nurturing a strong, cohesive team culture. Participates in providing growth and personal/professional development activities and opportunities for staff. Maintains quality assurance, including maintenance/repair of buildings/grounds/vehicles; keeps Program Coordinator informed.
Demonstrates fiscal responsibility regarding Company and participant funds. Supervises and implements fiscal policies and procedures related to reconciliation of staff company credit card expenditures, petty cash, and reconciles all per company policy, submitting to the Program Coordinator for approval. Responsibly manages receipts relating to participant funds.
Conducts self in positive, respectful, and collaborative manner, demonstrating proactive actions and decision making to ensure supportive work relationships and a healthy and safe environment for the participants. Uses and reinforces with others only Agency approved behavior management techniques in interactions with participants.
Complies with and positively reinforces with others expectations outlined in Company Handbook, policies and procedures, including emergency/disaster procedures, fire/tornado safety, and vehicle operations/participant transport; maintains confidentiality related to participants and staff. Successfully completes all required trainings/refreshers within time frames.
Direct Support Professional
Paragon Community Services
03.2013 - 01.2017
- Functions in the primary role of direct care provider to meet the personal care and nutritional needs of the participants. Tailors actions based on participants' level of autonomy and assures participant specific protocols, including medication administration, meal preparation/feeding where necessary, and personal care needs are implemented timely. Documents health and hygiene activities as per policy.
Facilitates activities for participants as outlined by the structured PCS daily activity schedule and to meet goals as identified in the Progress Report, promoting an environment of learning, skill development and support, demonstrating flexibility in their approach and methods to ensure individual client's needs are met. Records participant progress timely and in accordance with established policy.
Maintains awareness of all participants and is responsible for their health, safety and welfare; observes and reinforces all safety rules and regulations, including the use of safety and assistive equipment. Contributes to the cleanliness and overall appearance of the site, grounds and vehicles.
Communicates effectively with participants, Team Leader, Program Manager, Program Coordinator and other Company staff to promote meeting the social, daily living, recreational, leisure time, skill development, personal care and hygiene needs of the participants. Informs appropriate staff of participants' activities, progress, behaviors and medical concerns; actively participates in Progress Review meetings as requested.
Protects participant rights; reports any violations, complaints, or grievances to Program Manager immediately. Reports any suspected participant abuse, whether physical, sexual, or mental/psychological to the Program Manager immediately.
Conducts self in positive, respectful and collaborative manner demonstrating proactive actions and decision making to ensure supportive work relationships and a healthy and safe environment for the participants. Uses only Agency approved behavior management techniques in interactions with participants.
Completes and submits all essential paperwork, including participants' progress on goals, Incident Reports, Medication Logs, Medication Error Forms, Daily Logs and other required paperwork accurately within expected time frames. Written communication is clear and effective.
Demonstrates knowledge of and complies with all information in the Company Handbook; Company policies/procedures including maintaining participant confidentiality; emergency/disaster procedures, fire/tornado safety, and vehicle operations manual.
Successfully completes all required training within scheduled time limits; attends and actively participates in regularly scheduled team meetings, team building activities, trainings and refreshers.
Education
Associate of Arts - Accounting
University of Phoenix
Tempe, AZHigh School Diploma -
Wauwatosa West High School
Wauwatosa, WISkills
- Team leadership and direction
- Performance monitoring
- Cross-functional team leadership
- Multitasking Abilities
- Reliability
Timeline
Program Manager
Paragon Community Services
01.2017 - Current
Direct Support Professional
Paragon Community Services
03.2013 - 01.2017
Associate of Arts - Accounting
University of Phoenix
High School Diploma -
Wauwatosa West High School