Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Pruitt

Lynchburg,VA

Summary

Strategic business operations professional with a servant's heart, a passion for mental health, and a proven track record in enhancing productivity and efficiency. Expertise in process optimization, project management, and data analysis, leading to streamlined workflows and improved operational performance. Strong communication, problem-solving, and leadership skills utilized to foster team success and meet organizational objectives.

Overview

6
6
years of professional experience

Work History

Emergency Services Administrative Coordinator

Horizon Behavioral Health
Lynchburg, VA
07.2024 - Current
  • Collect data for outcomes, critical indicators, KPIs, productivity, and billing reports.
  • Assist with the project management tasks associated with the creation and development of the Crisis Receiving Center.
  • Discuss job performance issues with employees to identify causes, and develop solutions.
  • Update the office policies and procedures manual, ensuring compliance with industry standards.
  • Guide employees in resolving complex problems effectively.
  • Collaborate with the finance department to file receipts and process reimbursements.
  • Conduct research projects as requested by the management team.
  • Develop tracking systems for departmental projects and initiatives.
  • Compose and edit complex, sensitive correspondence, reports, and documents.
  • Supervise the Administrative Assistant, and provide backup coverage for front desk operations as needed.

Scheduling Coordinator

Fairmont Crossing Health and Rehab Center
Amherst, Virginia
04.2022 - 11.2023
  • Supervised scheduling for over 120 nursing staff, ensuring 24/7 coverage and operational efficiency.
  • Responded promptly to emergency scheduling changes, minimizing disruptions to workflow.
  • Reviewed attendance and productivity reports to assess employee performance and effectiveness.
  • Prepared and distributed comprehensive reports on scheduling metrics and performance indicators.
  • Communicated shift assignments and changes clearly to all team members.
  • Maintained a detailed database of employee availability and preferences for optimal scheduling.
  • Provided leadership and mentorship to new hires, facilitating knowledge transfer of company programs.
  • Developed efficient scheduling processes aligned with budgets and workload demands.

Admissions Coordinator

Fairmont Crossing Health and Rehab Center
Amherst, VA
11.2021 - 11.2023
  • Processed admissions paperwork including consent forms, medical records requests, financial documents, and other related materials.
  • Facilitated communication between various departments within the facility concerning patient care needs.
  • Planned professional development in-services, workshops and lectures.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Organized meetings between family members and caregivers and doctors for admitted patients.
  • Created reports summarizing admissions data using Microsoft Excel spreadsheets.
  • Implemented targeted outreach campaigns to increase applications from diverse and underrepresented populations.
  • Maintained up-to-date knowledge of regulatory and compliance requirements affecting admissions.
  • Prepared and presented regular reports on admissions trends, challenges, and opportunities to senior management.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Served as the Compliance Supervisor and handled all complaints received by residents, families, and employees.

Major Account Manager

L3Harris Technologies, Inc.
Lynchburg, VA
01.2019 - 10.2021
  • Resolved conflicts between customers and company by providing timely solutions that met both parties' needs.
  • Provided training sessions for staff members regarding major account management techniques.
  • Gained market share in new sales performance through aggressive team training.
  • Utilized strong communication skills when interacting with customers at all levels.
  • Conducted regular meetings with clients to discuss their needs and objectives.
  • Oversaw regional and local sales managers and staff.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.

Education

Master of Science - Human Services

Walden University
Minneapolis, MN
02-2026

Bachelor of Science - Interdisciplinary Studies

Liberty University
Lynchburg, VA
03-2020

Associate of Arts - Paraprofessional Education

University of Phoenix
Phoenix
04-2008

Skills

  • Project management and collaboration
  • Report generation and documentation
  • Conflict resolution and problem-solving
  • Organizational skills
  • Financial analysis and reporting
  • Active listening and communication
  • Workflow coordination and improvement
  • Customer service and management
  • Leadership development and team oversight
  • Adaptability and reliability
  • Staff management
  • Vendor relations
  • Process optimization
  • Accounts payable and receivable
  • Regulatory compliance

Timeline

Emergency Services Administrative Coordinator

Horizon Behavioral Health
07.2024 - Current

Scheduling Coordinator

Fairmont Crossing Health and Rehab Center
04.2022 - 11.2023

Admissions Coordinator

Fairmont Crossing Health and Rehab Center
11.2021 - 11.2023

Major Account Manager

L3Harris Technologies, Inc.
01.2019 - 10.2021

Master of Science - Human Services

Walden University

Bachelor of Science - Interdisciplinary Studies

Liberty University

Associate of Arts - Paraprofessional Education

University of Phoenix

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Jamie Pruitt