Jamie Pulido
Santa Fe,TX
Summary
Detail- oriented Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
17
17
years of professional experience
Work History
Patient Access Specialist
Texas Children's Hospital, TMC, CVICU
10.2022 - Current
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Patient Access Coordinator
Texas Children's Hospital, TMC, CVICU
02.2011 - 10.2022
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Strengthened relationships with insurance providers, ensuring timely processing of claims and reimbursement approvals.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Streamlined referral processes by establishing strong partnerships with healthcare providers, enabling more efficient transfers of patients between facilities.
Lead Patient Access Representative
MD Anderson Cancer Hospital
09.2006 - 02.2011
- Enhanced patient satisfaction by streamlining registration processes and ensuring timely appointments.
- Reduced wait times for patients through efficient scheduling and coordination with clinical staff.
- Improved revenue cycle management by verifying insurance eligibility and obtaining necessary authorizations.
- Collaborated with interdisciplinary teams to optimize patient care, communication, and resource utilization.
- Supported the implementation of new EMR software, facilitating a smooth transition for staff and patients alike.
- Mentored junior Patient Access Representatives, providing guidance and support for their professional development.
- Managed high call volumes effectively while maintaining a positive attitude and professional demeanor at all times.
- Conducted regular audits of patient accounts to identify discrepancies, resulting in improved financial outcomes for the organization.
Education
MBA - Business Administration And Management
Capella University
Minneapolis, MN05.2016
BBA - Business Administration
University of Houston - Victoria
Victoria, TX05.2015
Skills
- Performance Standards Compliance
- Solution Implementation
- Exceptional Communication
- HIPAA Compliance
- Information Collection
- Front Desk Operations
- Patient Registration
- Medical Terminology Expertise
- Data Entry Proficiency
- Insurance Billing
- Specialist Referrals
- Financial Obligation Determination
- Medical Terminology
- EMR
- Adaptability and Flexibility
Timeline
Patient Access Specialist
Texas Children's Hospital, TMC, CVICU
10.2022 - Current
Patient Access Coordinator
Texas Children's Hospital, TMC, CVICU
02.2011 - 10.2022
Lead Patient Access Representative
MD Anderson Cancer Hospital
09.2006 - 02.2011
MBA - Business Administration And Management
Capella University
BBA - Business Administration
University of Houston - Victoria