Jamie Purscell
Garland,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2022 - Current
- Handles escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Manages inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Improves overall team performance by effectively delegating tasks and providing clear instructions.
- Coaches crew members to optimize performance and motivate toward more efficient work.
- Oversees daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
Store Manager
Andy's Frozen Custard
03.2018 - 09.2022
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Guided management and supervisory staff to promote smooth operations within the store.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained and empowered employees to achieve key performance indicators.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
Barista
Starbucks
11.2019 - 04.2020
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Collected payments and provided accurate change.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested products based on stated preferences.
- Supported highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Barista
Dunkin' Donuts
02.2017 - 03.2018
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Received and accurately processed customer payments.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
High School Diploma -
Home Schooled
Plano, TX05.2017
Skills
- Cross-functional team management
- Leadership and team building
- Team training and development
- Supervision and training
- Schedule management
- Customer retention
- Budgeting and cost control strategies
- Recruiting and hiring
- Calm under pressure
- Customer experiences
Languages
English
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
10.2022 - Current
Barista
Starbucks
11.2019 - 04.2020
Store Manager
Andy's Frozen Custard
03.2018 - 09.2022
Barista
Dunkin' Donuts
02.2017 - 03.2018
High School Diploma -
Home Schooled