Jamie Rabon
Panama City,Florida
Summary
Professional Summary:
Experienced Retail Associate with over 20 years of expertise in creating value for customers and ensuring product longevity for retail manufacturers. Skilled in reinforcing client brands through effective advertising and identifying growth opportunities. Accomplished manager with 8+ years of experience in team building, motivation, and problem-solving. Demonstrates excellent customer relations aptitude and relationship-building skills. Dedicated to enhancing employee engagement and performance through training, monitoring, and morale-building. Additionally, a driven Front Desk Agent with 17 years of experience managing reservations, handling customer inquiries, and ensuring guest satisfaction. Proficient in resolving issues promptly and communicating diplomatically. Open communicator with strong problem-solving and multitasking abilities. Authorized to work in the US for any employer.
Key Skills:
Retail Management
Advertising
Team Building
Customer Relations
Training and Development
Front Desk Operations
Reservation Management
Problem-Solving
Multitasking
Professional Experience:
Retail Associate | [Company Name] | [Years of Experience]
Manager | [Company Name] | [Years of Experience]
Front Desk Agent | [Company Name] | [Years of Experience]
Education:
[Degree], [Major/Field of Study] | [University/Institution Name] | [Year]
Additional Information:
Versatile team member with a proven track record of handling tasks smoothly and efficiently.
Adaptable to changing processes, programs, and team requirements.
Strong inventory management and product packaging abilities.
Punctual and focused with the physical strength to accommodate lifts up to [Number] pounds.
Objective:
Seeking a full-time position that offers professional challenges, utilizing my interpersonal skills, excellent time management, problem-solving abilities, and strong organizational skills. Detail-oriented team player capable of handling multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Merchandise Contractor
Driveline Retail Merchandising
01.2019 - 04.2022
- Developed and maintained seasonal plans to account for different department needs
- Kept work areas professional, organized and clean at all times
- Greeted all store customers, offered assistance and thanked each for patronage
- Transported and positioned floor displays with pallet jacks
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well- presented fashion
- Completed updates to signage, marketing materials and item price tags to reflect current promotions
- Put together, corrected and updated product assortment sheets
- Arranged items in favorable positions and areas of store to attract customers and optimize sales
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales
- Constructed aisle displays and arranged end caps to promote specific products
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across Dollar
- General locations
- Placed prices and descriptive signage to enhance displays and promote items
- Communicated and coordinated planogram execution with store management
- Organized and located inventory, updating store spreadsheets to reflect statistical data
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Vacation Rental Front Desk Agent
Panhandle Getaways LLC
04.2022 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Scheduled cleaning and maintenance tasks.
- Maintained and rented out amenities on property.
- Distributed information and check-in packets to arriving guests.
- Resolved and noted any and all guests requests and issues.
- Helped resolved any and all issues that arise throughout my shift. Follow-up with issues or guest request.
Guest Relations Representative
Hampton Inn and Suites
07.2021 - Current
- Monitored reservations to track incoming parties and special events
- Arranged special accommodations for guests to maintain optimal satisfaction
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Managed customer complaints and rectified issues to complete satisfaction
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
- Posted room charges such as food, liquor and telephone calls based on individual customer actions
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor
Front Desk Agent
Hampton Inn And Suites
01.2021 - 12.2021
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Guest Relations Representative
Wyndham Destinations
01.2019 - 08.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Drafted and maintained incident reports, daily activity logs and other documents requested by management
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations
- Handled high volume of phone calls and routed to proper guest or internal department
- Managed customer complaints and rectified issues to complete satisfaction
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
- Arranged special accommodations for guests to maintain optimal satisfaction
- Coordinated with internal departments to handle wide range of guest needs
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Facilitated front desk operations for busy high-volume hotel
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
- Set guest and group reservations and processed check-ins and check-outs
- Stayed current on local attractions and special events to help guests with entertainment options.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms
- Posted charges, updated accounts and issued bills to departing guests.
Front Desk Guest Service Agent
Ocean Towers Beach Club
11.2016 - 10.2018
- Monitored reservations to track incoming parties and special events
- Arranged special accommodations for guests to maintain optimal satisfaction
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Managed customer complaints and rectified issues to complete satisfaction
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
- Posted room charges such as food, liquor and telephone calls based on individual customer actions
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Laundry Clerk
Lynn Haven Coin Laundry
05.2016 - 04.2017
- Collected soiled linens and clothing and delivered clean loads by using carts
- Moved loads between machines, operated ironing equipment and folded laundered items
- Adhered to safety practices to decrease laundry-related accidents
- Applied specific treatments to handle different types of stains
- Used different types of machines, including computer-operated models to complete laundry loads
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Guest Relations Agent
Executive Inn
03.2015 - 01.2017
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
- Monitored reservations to track incoming parties and special events
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Managed customer complaints and rectified issues to complete satisfaction
- Arranged special accommodations for guests to maintain optimal satisfaction
- Facilitated front desk operations for busy high-volume hotel
- Posted room charges based on individual customer actions.
Guest Relations Representative
Howard Johnson Inn
11.2013 - 02.2015
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions
- Expressed appreciation for patronage, inviting and encouraging customer return visits
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates
- Consulted with customers to determine best methods to resolve service and billing issues
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Assistant Store Manager
Rack Room Shoes
04.2008 - 12.2011
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom- line profitability
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness
- Assessed, optimized and elevated operations to target current and expected demands
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness
- Coached and developed store associates through formal and informal interactions
- Promoted and supported strong relationships with local community organizations in surrounding area
- Encouraged professional growth and talent development in associates to increase performance in all areas.
Shoe Department Manager
Meldisco K-M Logan Utah Inc
08.1998 - 06.2005
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement
- Achieved sales goals and business objectives by motivating staff and promoting products and accessories
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Raised profits 13% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and complaints
- Enhanced sales by implementing merchandising and promotional improvements
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections
- Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
- Collaborated with all company departments to ensure cohesive branding and strategic product placement
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control
- Organized and updated schedules to optimize coverage for expected customer demands
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Responded to customer inquiries and delivered appropriate information after carefully researching issues
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
Associate of Applied Sciences - Computer And Information Sciences
Valdosta Technical College
High School Diploma -
Valdosta High School
Valdosta, GASkills
- Supervising experience
- Team management
- Communication skills
- Administrative experience
- Customer service
- Merchandising
- Retail sales
- Guest Relations Experience
- Guest Services
- Bookkeeping
- Interviewing
- Planograms
- Branding
- Laundry
- Payroll
- Hotel experience
- Computer literacy
- Basic math
- Office experience
- English
- Leadership
- Inventory control
- Assessments
- Data entry: Accuracy — Proficient
- December 2020
- Entering data quickly and accurately
- Full results: Proficient
- Scheduling — Highly Proficient
- May 2021
- Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when
- Creating schedules
- Full results: Highly Proficient
- Customer focus & orientation — Highly Proficient
- March 2020
- Responding to customer situations with sensitivity
- Front desk agent (hotel) — Proficient
- October 2020
- Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Verbal communication — Proficient
- August 2020
- Speaking clearly, correctly, and concisely
- Work style: Conscientiousness — Expert
- March 2019
- Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think
- Before acting
- Full results: Expert
- Customer service fit — Proficient
- March 2021
- Measures the traits that are important for success for customer service roles
- Customer service — Highly Proficient
- May 2020
- Identifying and resolving common customer issues
- Social media — Proficient
- April 2020
- Creating content, communicating online, and building a brand's reputation
- Sales fit — Proficient
- Assesses personality traits that are important for sales roles
- Retail customer service — Highly Proficient
- July 2020
- Comprehending and responding to retail customer needs
- Work style: Conscientiousness — Proficient
- September 2020
- Tendency to be well-organized, rule-abiding, and hard-working
- Following directions — Highly Proficient
- Following multi-step instructions
- Sales skills — Highly Proficient
- February 2021
- Influencing and negotiating with customers
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Sales Abilities
- Merchandising Selection
- Cleaning Procedures
- End Cap Designs
- Special Assignments
- POS Software
- Signage Updates
- Maintaining Work Areas
- Restocking Processes
- Cash Register Operations
- Pricing Standards
- Product Placement
- Merchandise Arrangements
- Store Organization
- Seasonal Displays
- Promotional Effectiveness Review
- Markdowns Expertise
- Blending Techniques
- Staff Meetings
- Reading Comprehension
- Cash Management
- Handling Returns
- Equipment Monitoring
- Constructive Feedback
- Hospitality and Accommodation
- Design Changes
- Loyalty Program Promotion
- Sorting and Delivering Mail
- Marketing Knowledge
- Merchandise Presentation Standards
- Vendor Relationships
- Shrink Reduction
- Cash Counting
- Creative Strategies
- Equipment Operation
- Promotional Support
- Pallet Arrangement
- Corrective Actions
- Active Learning
- Suggestive Selling
- Complex Transactions
- Property Inventory Storage and Tracking
- Computer Terminal Operations
- Stockroom Rotation
- Merchandise Strategy Development
- Build Displays
- Item Scanning
- Proper Staffing
- Proposal Sketching and Planning
- Laptop and Mobile Device Use
- Light Housekeeping
- Social Perceptiveness
- Hand Scanners
- Company Guidelines
- Cost Efficiency
- Spatial Awareness
- Promoting Brands
- Digital Signage Design
- Loss Prevention Strategies
- Driving and Transportation
- Hand and Power Tool Operation
- Persuasive Selling
- Security Standards
Timeline
Vacation Rental Front Desk Agent
Panhandle Getaways LLC
04.2022 - Current
Guest Relations Representative
Hampton Inn and Suites
07.2021 - Current
Front Desk Agent
Hampton Inn And Suites
01.2021 - 12.2021
Merchandise Contractor
Driveline Retail Merchandising
01.2019 - 04.2022
Guest Relations Representative
Wyndham Destinations
01.2019 - 08.2020
Front Desk Guest Service Agent
Ocean Towers Beach Club
11.2016 - 10.2018
Laundry Clerk
Lynn Haven Coin Laundry
05.2016 - 04.2017
Guest Relations Agent
Executive Inn
03.2015 - 01.2017
Guest Relations Representative
Howard Johnson Inn
11.2013 - 02.2015
Assistant Store Manager
Rack Room Shoes
04.2008 - 12.2011
Shoe Department Manager
Meldisco K-M Logan Utah Inc
08.1998 - 06.2005
Associate of Applied Sciences - Computer And Information Sciences
Valdosta Technical College
High School Diploma -
Valdosta High School
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