Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Jamie Rachels

Greenwood,SC

Summary

To Establish a Challenging Permanent Position with room for growth.

Highly organized and detail oriented leader with over 18 years of clinical experience including the 16 years management experience demonstrating excellence in patient care, employee supervision and training. Self-motivated in fast paced, high volume environments where proficiency, speed and teamwork is essential. Proficient with EHR specifically Medflow (Level 6 Medflow Super user) NextGen and Modernizing Medicine (ModMed)

Overview

18
18
years of professional experience

Work History

Office Manager

Emerald City Eye Care
08.2023 - 11.2023
  • Organize weekly doctor and staff schedules
  • Cross Trained for all areas
  • Handled patient and staff concerns and complaints
  • Processed payroll bimonthly
  • Managed AR/AP reports
  • Filed past due claims as well as worked rejected claims.

Surgery Coordinator

Self Regional Healthcare
12.2022 - 08.2023
  • Reviewed insurance coverage, gathered the necessary paperwork for medical necessity, requested prior authorizations
  • Discussed options for surgery and patient financial responsibility
  • Coded surgery for ASC, in patient/outpatient as well as in office procedures
  • Internally audited providers exams for compliance.

Office Manager

Jervey Eye Group
01.2020 - 11.2022
  • Supervision and training of clinical staff
  • Organize weekly clinical and administrative schedule for 7 doctors and over 40 employees
  • Obtain prior authorizations for surgical procedures for facility and non-facility
  • Verify benefits and counsel patients regarding out of pocket, insurance coverage, and payment options
  • Schedule surgery with our ASC as well as coordinating physicians surgery schedule with outpatient hospitals
  • Cross Trained for Clinical/Surgery Scheduling/Front Office Check In/Check Out
  • Handled patient and staff concerns and complaints.

Clinical Manager

EyeHealth America (formerly Montgomery & Riddle)
05.2010 - 06.2019
  • Supervision and training of clinical staff
  • Implemented successful workflow for all locations
  • Organize weekly clinical schedule for five doctors, three testing schedules, five locations, and over 40 staff members
  • Performing complete eye exams and diagnostic testing
  • Previous Compliance and implementation of EMR as a Level 6 Medflow Super user
  • Assisted in and built the provider template for NextGen EHR
  • Assist in training new practices joining Eye Health America for NextGen
  • Super user for NextGen and currently on the Integration Board for clinical building
  • Cross Trained for Clinical/Surgery Scheduling/Front Office Check In/Check Out.

Ophthalmic Technician

Greenwood Eye Clinic
05.2006 - 06.2008
  • Assisting in completing eye exam
  • Training new ophthalmic technicians
  • Overseeing sharps containers and biohazard material
  • Scheduling office surgery
  • Assisting the front office to maintain a smooth patient flow.

Education

High school diploma -

Mccormick High School
McCormick, SC
06.1998

Skills

  • Management
  • Medical terminology
  • Medical office experience
  • English
  • Time management
  • Data entry
  • Supervising experience
  • Office management
  • Leadership
  • Customer service
  • EMR systems
  • Medical records
  • Interviewing
  • Budgeting
  • Microsoft Office
  • Ophthalmology Experience
  • Triage
  • ICD-10
  • Employee Orientation
  • Office Administration
  • Patient Care
  • Accounts Receivable
  • HIPAA
  • Experience Administering Injections
  • Medical Billing
  • Epic
  • Medical Coding
  • Personal Assistant Experience
  • Insurance Verification
  • Medical Scheduling
  • Accounting
  • Accounts Payable
  • Training & Development
  • CPT Coding
  • Clerical Experience
  • Anatomy Knowledge
  • Vital Signs

Accomplishments

  • Worked directly with senior leadership to develop department budgeting.
  • Advanced from Technician to Management within 90 days.
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
  • Investigated, identified and reconciled account discrepancies totaling $300,000 in company savings.
  • Developed and instituted employee training and retention initiative which reduced personnel turnover.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of average patient wait time.

Additional Information

2008 - 2010

Sole caregiver for mother with terminal cancer


2023 - Current

Owner/Operator of Par 3 West after unexpected death of father

Timeline

Office Manager

Emerald City Eye Care
08.2023 - 11.2023

Surgery Coordinator

Self Regional Healthcare
12.2022 - 08.2023

Office Manager

Jervey Eye Group
01.2020 - 11.2022

Clinical Manager

EyeHealth America (formerly Montgomery & Riddle)
05.2010 - 06.2019

Ophthalmic Technician

Greenwood Eye Clinic
05.2006 - 06.2008

High school diploma -

Mccormick High School
Jamie Rachels