Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline

Jamie Ragland

Pryor,OK

Summary

Enterprising assistant store manager successful in leading new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. A leader dedicated to mentoring, developing, and retaining talent to drive business initiatives.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager of Operations

Lowe’s
Claremore, OK
08.2021 - Current
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Implemented company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
  • Managed workload and task demand between corporate guidelines and staff abilities.
  • Supported theft prevention policies to minimize potential stock loss.
  • Communicated issues and challenges to Store Manager and corporate leadership, providing possible solutions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Assistant Store Manager Merchandising

Lowe’s
Claremore, OK
10.2020 - 08.2021
  • Conducted weekly walk-throughs with MSM to discuss interior visual displays and store merchandise presentation.
  • Assessed areas of service concern and developed improvement plans.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.

Assistant Store Manager Specialty

Lowe’s
Claremore, OK
04.2020 - 10.2020
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor interactions.
  • Reviewed sales and gross profit reports to determine options for increasing growth.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Assistant Store Manager Merchandising/Service

Lowe’s
Claremore , OK
06.2017 - 04.2020
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Developed productive relationships with key account holders.
  • Assessed areas of service concern and developed improvement plans.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Department Supervisor

Lowe’s
Claremore , OK
04.2013 - 06.2017
  • Managed a team, delegated tasks and held each employee accountable for completing assignments.
  • Trained new employees on overall company and department specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.

Owner/General Manager

Eagle Feed & Hardware
Adair, OK
10.2008 - 08.2012
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Developed key operational initiatives to drive and maintain substantial business growth.

Education

Agriculture And Extension Education

University of Arkansas, Fayetteville, Fayetteville, AR

Diploma - College Prep And Advanced Placement Studies

Bentonville High School, Bentonville, AR

NorthWest Arkansas Community College, Bentonville, AR

Skills

  • Problem Anticipation and Resolution
  • Originality and Creativity
  • Hiring and Onboarding
  • Resolving Operational Issues
  • Retail Operations
  • Coaching and Mentoring
  • Time Management
  • Constructive Feedback
  • Inventory Control
  • Customer Loyalty
  • Attention to Detail
  • Customer Service

Accomplishments

  • Led three successful inventories as ASM
  • Led a team of exceptional individuals in the successful completion of Lowe’s project P51

Affiliations

  • Diamond Head Lone Chapel Fire Department Board - Secretary
  • Adair Chamber of Commerce - past President
  • Claremore Chamber of Commerce
  • Adair Public Schools Ag Booster

Timeline

Assistant Store Manager of Operations - Lowe’s
08.2021 - Current
Assistant Store Manager Merchandising - Lowe’s
10.2020 - 08.2021
Assistant Store Manager Specialty - Lowe’s
04.2020 - 10.2020
Assistant Store Manager Merchandising/Service - Lowe’s
06.2017 - 04.2020
Department Supervisor - Lowe’s
04.2013 - 06.2017
Owner/General Manager - Eagle Feed & Hardware
10.2008 - 08.2012
University of Arkansas, Fayetteville - , Agriculture And Extension Education
Bentonville High School - Diploma, College Prep And Advanced Placement Studies
NorthWest Arkansas Community College - ,

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Jamie Ragland