Jamie Raymond-Evans
Greencastle,PA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant
Capital Women's Care
Hagerstown, MD
10.2013 - Current
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Documented notes during patient visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Filed insurance claims forms in accordance with applicable regulations.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Provided assistance to medical staff in performing minor surgical procedures.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Measured vital signs and took medical histories to prepare patients for examination.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Surgery Scheduling Coordinator
Capital Women's Care
Hagerstown, MD
10.2013 - Current
- Checked patient insurance and collected pre-authorizations from providers.
- Worked with operating facilities to schedule procedures on behalf of 16 OB/GYN surgeons.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Located scheduling barriers and implemented appropriate solutions.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
- Answered [50] average daily phone calls to schedule appointments and address patient inquiries.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Human Resources Generalist
Logoplaste
Inwood, WV
10.2022 - 02.2023
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Assisted customer service with inbound and outbound calls regarding human resources inquiries.
- Conducted employee hiring and exit interviews.
- Researched employee relations issues and conducted meetings with employees and supervisors.
Office Manager
WVU Hospital
Martinsburg, WV
02.2004 - 10.2013
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Consulted with management to resolve equipment performance and output quality problems.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Wrote professional business correspondence to maintain strong line of communications.
- Prepared meeting agendas and recorded and transcribed minutes.
Education
Associate of Science - Associate of Applied Science Degree
Hagerstown Business College
Hagerstown, MD01.2002
Associate Degree in Nursing - Nursing
Hagerstown Community College
Hagerstown, MDSkills
- Critical Thinking
- Verbal and Written Communication
- Administrative Support
- Organization and Time Management
- Computer Proficiency
- Collaboration and Teamwork
- Personnel Engagement
- Employee Relations
- Decision Making
- Certified in basic life support (BLS)
- Vital signs and examinations
- Patient-focused care
- Medical terminology proficiency
- Clinical documentation
- Medical records confidentiality
Certification
- WV CNA License - 2010-Current
- CPR/AED, Adult First Aid (Current 01/14/2025-01/14/2027)
References
References available upon request.
Timeline
Human Resources Generalist
Logoplaste
10.2022 - 02.2023
Medical Assistant
Capital Women's Care
10.2013 - Current
Surgery Scheduling Coordinator
Capital Women's Care
10.2013 - Current
Office Manager
WVU Hospital
02.2004 - 10.2013
Associate of Science - Associate of Applied Science Degree
Hagerstown Business College
Associate Degree in Nursing - Nursing
Hagerstown Community College
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