Jamie Raymor
Thornton,CO
Summary
Accomplished Night Auditor at Holliday Inn Express, adept in document management and basic accounting, significantly enhanced guest satisfaction and streamlined operations. Demonstrated initiative by resolving discrepancies swiftly, leading to improved financial accuracy. Excelled in providing exceptional customer service, contributing to a positive and efficient work environment.
Overview
11
11
years of professional experience
Work History
Front Desk
Hampton Inn By Hilton
08.2024 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Night Auditor
Home2 Suites
03.2018 - 12.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Night Auditor
Holliday Inn Express
01.2014 - 12.2018
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Generated and printed daily financial reports to track hotel performance.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Enforced policies and procedures to increase efficiency.
- Prepared reports on guest satisfaction levels and other metrics.
Education
GED -
Lusk High
Lusk, Wyoming09.2008
Skills
- Basic accounting
- Telephone Etiquette
- Microsoft Office
- Front Desk Operations
- Customer Service
- Computer Proficiency
- Data Management
- Problem-Solving
- Bookkeeping
- Data Entry
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
Timeline
Front Desk
Hampton Inn By Hilton
08.2024 - Current
Night Auditor
Home2 Suites
03.2018 - 12.2023
Night Auditor
Holliday Inn Express
01.2014 - 12.2018
GED -
Lusk High