Jamie Register
Freeport
Summary
Experienced Patient Services Manager with a strong background in healthcare operations, patient access, and team leadership. Proven success overseeing front desk, call center, and surgery scheduling teams while maintaining high standards of patient satisfaction, workflow efficiency, and compliance. Adept at process improvement, staff training, and cross-department collaboration in fast-paced medical environments.
Overview
17
17
years of professional experience
Work History
Patient Services Manager
Orthopaedic Associates
Fort Walton Beach, FL
09.2012 - Current
- Lead daily operations for patient services, including Healthcare Support Specialists and Patient Service Representative teams. Managing a team of 20 plus employees.
- Oversee scheduling and coordination of MRIs, ensuring accuracy, timeliness, and provider availability
- Manage call center performance metrics, increase patient call flow, and service quality standards
- Train, mentor, and evaluate staff to ensure consistent patient experience across all points of access
- Collaborate with physicians, clinical staff, and leadership to streamline workflows and reduce scheduling delays
- Monitor patient feedback and implement improvements to enhance satisfaction and efficiency
- Ensure compliance with HIPAA, organizational policies, and healthcare regulations
Patient Services / Clinic Operations Specialist
Physiotherapy Associates- Rehab Associates
Montgomery, AL
07.2009 - 06.2012
- Served as the primary point of contact for clinic operations, supporting patients, providers, and external partners
- Assisted patients with billing questions, statements, and payment processing, ensuring clarity and positive patient experience
- Increased collected patient balances and managed daily financial transactions with accuracy and professionalism
- Ensured smooth patient flow by efficiently checking patients in and out, maintaining a welcoming and supportive environment
- Answered and managed a multi-line phone system, took detailed messages, and coordinated communication across departments
- Acted as liaison between the clinic and doctor’s offices, insurance companies, and attorneys
- Maintained clinic inventory and supply ordering, ensuring uninterrupted operations
- Coordinated with landlord and vendors regarding building maintenance and facility needs
Education
Bachelor of Science - Business General Management
University of Phoenix
High School Diploma -
Lely High School
Naples, FLSkills
- Patient Services & Front Office Management
- Surgery Scheduling & Coordination
- Call Center Operations & Oversight
- Reception & Patient Check-In/Check-Out
- Staff Training & Performance Management
- Provider & Clinical Team Collaboration
- Patient Experience & Satisfaction
- Insurance Verification & Authorizations
- EMR/EHR Systems (Athena, Epic, etc)
- Workflow Optimization & Problem Resolution
- HIPAA Compliance & Healthcare Regulations
- Conflict Resolution & Customer Service Excellence
Timeline
Patient Services Manager
Orthopaedic Associates
09.2012 - Current
Patient Services / Clinic Operations Specialist
Physiotherapy Associates- Rehab Associates
07.2009 - 06.2012
Bachelor of Science - Business General Management
University of Phoenix
High School Diploma -
Lely High School