Jamie Replogle
Belle Haven,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Office & Center Operations Manager
Virginia Employment Commission/Virginia Works
11.2021 - Current
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Maintained a safe work environment by enforcing safety protocols, conducting regular inspections, and addressing potential hazards swiftly.
- Enhanced center efficiency by implementing streamlined processes and procedures.
- Provided regular feedback on employee performance, offering guidance and support for professional growth opportunities when needed.
- Handled budgeting responsibilities including forecasting expenditures allocating resources accordingly.
- Ensured compliance within the agency policies, industry regulations, and local laws within all aspects of center operations.
- Created an inclusive work culture cultivating diversity fostering collaboration among staff members.
- Participated in community outreach programs showcasing our commitment towards community engagement.
- Oversaw daily center activities, delegating tasks as necessary to ensure smooth workflow and meet deadlines.
- Managed a team of employees, ensuring proper training and development for optimal performance in their roles.
- Resolved escalated conflicts between staff members or customers effectively while preserving positive working relationships.
- Coordinated staffing schedules, balancing both employee needs and business demands to maintain optimal coverage during peak hours.
- Managed work and performance of more than seven employees.
- Checked facility, employee work and service levels to maintain compliance with the agency and industry standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive agency/center improvements.
- Processed and authorized various employee travel forms, attendance logs, and vacation requests.
- Streamlined and processed all Dept. of Labor complaints.
- Responsible for all ordering of supplies, paying service vendors, renewing yearly contacts, and paying all center operational bills through eVA.
- Office Records Management Retention Coordinator.
- Coordinated with employer groups to plan career adventures, job fairs, apprenticeship opportunities, board meetings, and other special events.
- Responsible for all Office & Center data reporting.
- Handled all aspects of center's IT and surplus inventories.
Lead Data Tech & Land Use Program Administrator
County of Accomack
09.2019 - 11.2021
- Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
- Mentored junior staff members by sharing knowledge and insights gained through years of experience in the field, fostering a supportive work environment conducive to professional growth.
- Maintained accurate records of program activities, using data-driven analyses to inform future planning and decision making.
- Piloted innovative solutions by researching best practices in the field that could be applied within the context of specific programs managed.
- Continuously monitored progress toward stated goals while adjusting strategies accordingly based on changing circumstances or needs identified during implementation phases.
- Ensured compliance with applicable regulations by maintaining up-to-date knowledge of relevant laws governing program activities.
- Maintained and updated project related documents.
- Established program policies and procedures to comply with regulatory requirements.
- Monitored program performance to identify areas for improvement.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Created reports, presentations and other materials for executive staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Coordinated office events, seminars and meetings for staff and clients.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Created informative reports for senior management, presenting findings on program performance in concise yet thorough manner.
- Submitted all work order requests for the entire department.
- Assisted County Assessor with all administrative needs.
- Reconciled all funds collected within the Assessment Department for the finance reports.
- Responsible for reconciling departmental purchase card charges and account coding.
- Assisted County Assessor with yearly budget planning.
- Incharge of all Board of Equalization public meetings, meeting minutes and records.
- Departmental Event Organizer/Planner.
- Partnered with County IT Dept. on critical system updates and issues.
- Customer Service & Public Record Affairs.
- Responsible for extracting, presenting, and creating reports for the whole Assessment Department.
Data Specialist ( ELL & Migrant Population)
Accomack County Public Schools
09.2016 - 10.2019
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Maintained files, records, and chronologies of entry activities.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
- Analyzed large volumes of raw data to identify trends, patterns, and insights that informed strategic planning initiatives.
- Assisted in meeting regulatory requirements by ensuring proper documentation and adherence to data governance policies.
- Led training sessions and workshops to help colleagues stay abreast of the latest industry trends and best practices.
- Spearheaded multiple process improvement initiatives aimed at reducing manual workloads while preserving high levels of accuracy.
- Maintained open lines of communication with team members, fostering a collaborative environment that facilitated mutual learning and professional growth.
- Improved data visualization for executive presentations, making complex data more accessible.
- Responsible for all Migrant Federal & State reports to VDOE.
- Reconciled Federal & State Grant reimbursements.
- Event Organizer/ Federal & State Program Planner.
- Assisted Program Director with all administrative needs, scheduling , and travel arrangements.
- Organizing and upkeep of all Federal & State forms and policy updates.
- Assists and gathers all items, invoices, data and reports for Federal & State program audits.
- Collaborated with Program Director for budget & expense planning.
- Ordered all supplies for program department.
Senior Customer Service Generalist
Department of Motor Vehicles
05.2009 - 10.2016
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to identify and implement process improvements for enhanced customer support.
- Streamlined communication processes for improved customer experience and increased retention rates.
- Handled escalated customer complaints with professionalism, defusing tense situations and achieving satisfactory resolutions.
- Assessed customer feedback data, identifying areas for improvement and implementing changes accordingly.
- Reconciled Petty Cash funds.
- Billing/Collection/Posting of all State Revenue.
- New Hire Coach/Trainer.
- Assisted Manager & Assistant Manager with all administrative needs.
- Participated in regular team meetings, contributing insights for better serving customers'' needs and expectations.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution.
- Contributed ideas innovative projects aimed raising bar on overall quality provided.
- Facilitated smooth transactions by accurately processing payments and handling returns as needed.
- Assisted in the development of training materials to improve team performance and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Tyrone Area High School
Tyrone, PACompTia IFT+(IT Fundamentals) State Certification - CompTia IFT+(IT Fundamentals) State Certification
Eastern Shore Community College
Melfa, VA01-2021
Workforce Services Certification Class - Principles of Accounting And Finance
Eastern Shore Community College
Melfa, VA01-2006
Skills
- Operational efficiency
- Scheduling coordination
- Team supervision
- Data analysis
- Facility management
- Compliance monitoring
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Project management
- Payroll administration and timekeeping
- Effective communication
Timeline
Office & Center Operations Manager
Virginia Employment Commission/Virginia Works
11.2021 - Current
Lead Data Tech & Land Use Program Administrator
County of Accomack
09.2019 - 11.2021
Data Specialist ( ELL & Migrant Population)
Accomack County Public Schools
09.2016 - 10.2019
Senior Customer Service Generalist
Department of Motor Vehicles
05.2009 - 10.2016
High School Diploma -
Tyrone Area High School
CompTia IFT+(IT Fundamentals) State Certification - CompTia IFT+(IT Fundamentals) State Certification
Eastern Shore Community College
Workforce Services Certification Class - Principles of Accounting And Finance
Eastern Shore Community College
Similar Profiles
Vanessa JohnsonVanessa Johnson
Executive Secretary at Virginia Employment CommissionExecutive Secretary at Virginia Employment Commission
Bonnie PayneBonnie Payne
Prog Admin Specialist 1 at Virginia Employment CommissionProg Admin Specialist 1 at Virginia Employment Commission
Nicole L. TurnerNicole L. Turner
Human Resource Analyst at Virginia Employment CommissionHuman Resource Analyst at Virginia Employment Commission