Jamie Reynolds

Software:

• Proficient in AWS services such as IAM, VPC, and EC2, S3, demonstrating a solid foundation in cloud computing
• Expertise in Microsoft Office 365, ensuring efficient documentation and communication
• Familiarity with Windows 7, 10, and 11 Operating Systems, Active Directory, PowerBi, CMD, CLI, and PowerShell, enabling effective system management and troubleshooting
• Basic understanding of MacOS and Python, expanding capabilities in diverse operating environments

Hardware:

• Experienced with HP, Dell, and Lenovo desktops and laptops, as well as HP and LexMark printers, ensuring reliable hardware and Network support
• Skilled in general computer builds, repairs, and hardware installations, ensuring optimal functionality and performance
• Familiarity with operational procedures for rolling out new devices and refreshing old ones, ensuring seamless technology transitions

Networking:

• Proficient in cable management, troubleshooting connections, subnetting, and basic router and switch configurations, ensuring robust network infrastructure
• Knowledgeable in selecting network equipment based on industry standards and organizational needs, ensuring efficient and effective network operations
• Skilled in punching cables into patch panels and configuring VLANs, optimizing network performance and security

• Experienced in Cisco Packet Tracer, adept at designing robust networks by configuring IPs, subnets, and connections for diverse devices within both physical and logical topologies Proficient in troubleshooting and implementing security measures to ensure seamless and secure operations

Support:

• Proficient in Helpdesk support, including escalation and documentation on ticketing systems like ServiceNow, Spiceworks, Five9, and SalesForce, ensuring timely issue resolution and thorough record-keeping
• Familiarity with remote customer service support tools like RDP, Bomgar, Microsoft Teams, and Zoom, facilitating efficient remote assistance and collaboration

Logistics:

• Experienced in asset management, including assigning assets to locations and documenting transfers, ensuring accurate inventory management
• Knowledgeable in handling device replacements and coordinating with vendors for repairs or replacements under warranty, optimizing asset lifecycle management
• Skilled in creating reports and tracking inventory, providing valuable insights for decision-making and resource allocation

Project Management:

• Well-versed in guiding and aiding project planning and execution to achieve favorable project results
• Skilled in developing spreadsheets to monitor project progress and timetables, enhancing project management efficacy
• Proficient in collaborating with suppliers to acquire equipment and manage deployments, guaranteeing smooth project implementation and meticulous QA testing