Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
RegisteredNurse
Jamie Rich
Open To Work

Jamie Rich

Foxborough,MA

Work Preference

Work Type

Part Time

Location Preference

RemoteOn-Site
Open to relocation: Yes

Summary

I am a healer. I've always been insanely interested in diseases. I'm patient, multitasker, thrive under pressure and love a challenge.

Overview

23
23
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification

Work History

Uber Driver/Delivery Driver

Uber
Foxborough, MA
10.2021 - 09.2024
  • Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
  • Ensured compliance with all federal and state laws pertaining to transportation services.
  • Displayed excellent time management skills by arriving at pickup locations early or on time.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Followed company protocols regarding cancellations, refunds, and other requests from customers.
  • Responded to customer inquiries in a timely manner via phone or text message.
  • Maintained detailed records of trips, including pick-up and drop-off times, mileage and fares collected.
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.

3rd shift supervisor Personal support specialist

Sunrise Senior Living (Huntington Commons)
Kennebunk, Maine
12.2016 - 11.2019
  • Ensured compliance with all federal, state, and local regulations regarding workplace safety and health standards.
  • Inspected equipment regularly to identify potential hazards or malfunctions.
  • Assisted residents with ADLs and IADLs
  • Assisted residents with eating.
  • Performed checks
  • Documented care and notes in charts
  • Assisted transferring
  • Performed end of life care (Hospice)
  • Laundry
  • Assisted and practiced rediretion
  • Trained new employees
  • Trained new employees on safety protocols and operating procedures.
  • Monitored employee performance, providing feedback and coaching as needed.
  • Maintained detailed records of 3rd shift activities including attendance, payroll information, and incident reports.
  • Addressed any issues that arose during the course of the 3rd shift promptly and appropriately.
  • Led by example through demonstrating ethical behavior at all times.
  • Resolved customer complaints quickly and effectively while maintaining positive relationships with clients.
  • Investigated accidents and incidents occurring during 3rd shift operations, documenting findings in reports.
  • Provided support to team members when needed in order to complete tasks effectively.
  • Responded quickly to emergency situations arising during the night-time hours.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.

Personal Support Specialist

In home senior services
Gorham, ME
11.2014 - 10.2016
  • Supervised visits from family members or friends while ensuring safety at all times.
  • Provided personal care and support to individuals with physical disabilities.
  • Ensured compliance with all applicable laws and regulations related to client care.
  • Provided emotional support to clients during difficult times.
  • Responded promptly to emergency situations by providing first aid or CPR if needed.
  • Developed individualized service plans that addressed the client's specific needs.
  • Coordinated transportation services for medical appointments or other activities.
  • Maintained accurate records of clients' progress and reported any changes in condition to appropriate personnel.
  • Assisted clients with mobility, transfers, dressing, bathing, grooming, and toileting needs.
  • Performed light housekeeping duties such as vacuuming carpets, cleaning kitchen appliances and bathrooms.
  • Instructed clients on proper use of medical equipment such as wheelchairs or walkers.
  • Served meals in accordance with dietary guidelines provided by nutritionists.
  • Supported clients in their socialization efforts by accompanying them to community events or outings.
  • Organized daily activities such as meal preparation, medication administration, and housekeeping tasks.
  • Administered medications as prescribed by a physician according to established protocols.
  • Monitored vital signs including blood pressure, pulse rate, respiratory rate and temperature.
  • Provided companionship, personal care and household management assistance to clients within private home settings.
  • Supported bathing, dressing and personal care needs.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Followed care plan and directions to administer medications.
  • Followed safe lifting and transferring techniques to transport residents.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Actively tried keeping client doing things they loved before they were disabled and assisting with alternative ways to approach favorite hobbies
  • Wound care monitoring and changing dressings
  • Educated myself on new clients medical needs if I hadn't previously known the particular diagnosis or treatment
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Laundered clothing and bedding to prevent infection.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Consulted with client care team to continually update care plans.

Personal Support Specialist

The Gorham House
Gorham, Maine
05.2009 - 08.2014
  • Supervised visits from family members or friends while ensuring safety at all times.
  • Provided personal care and support to individuals with physical disabilities.
  • Ensured compliance with all applicable laws and regulations related to client care.
  • Did extensive training in memory care and dementia
  • Assisted with ADLs and IADLs
  • Assisted with transferring
  • Assisted with feeding if needed
  • Assisted with activities
  • Completed daily charting on residents
  • Assisted with making bed/tyding bedroom
  • Kept nurses and other staff informed of any problems that arise
  • Had extensive training in end of life care (hospice)
  • Assisted in end of life care (hospice)
  • Was willing to switch floors if there were call outs or short staffed areas of facility
  • Provided emotional support to clients during difficult times.
  • Encouraged client participation in recreational activities according to their capabilities.

Housekeeper/Hotel Front Desk Clerk

Howard Johnson's Enterprises
Portland, Maine
05.2001 - 09.2003
  • Provided information about hotel services upon request from guests.
  • Followed safety procedures when handling hazardous materials.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Cleaned and disinfected rooms
  • Helped guests with luggage
  • Made reservations
  • Assisted guest with checking in and out
  • Answered any questions
  • Made recommendations of where they could eat within area
  • Provided service to rooms upon request
  • Performed laundry /folding sheets as needed
  • Cleaned common areas
  • Provided deep cleans to certain rooms or areas of hotel grounds
  • Disposed of trash
  • Handled hazmat sheets or towels by regulations of hotel
  • Reported any maintenance issues or damage to supervisors immediately.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Used cleaning chemicals following proper guidelines.

Education

Bonny Eagle High School
Standish , Me

Skills

  • Worked with Dementia / Alzheimer's most of my life
  • Have a sister i cared for at times throughout my life who has severe mental deficiency
  • My brother has high functioning Asperger's whom I lived with my whole life until I moved to Massachusetts 5 years ago He was very challenging for my parents and I being a year younger than him learned his needs and ways to work through his outbursts and anxiety
  • I've been told I have a way with people especially hard to deal with people
  • I'm patient
  • I am a mother of 1 daughter who is almost 21 now, she played a lot of sports growing up and had a lot of stressful situations Working 2nd and 3rd shift 40 hours a week on memory care, tired and still getting home for practice or games for multi sports every day and games all weekend and still able to stay patient and understanding was a strong strength I was commented on a lot
  • Caring
  • Accept learning curves with a thank you because any information that can help you do better and pass on is a wonderful thing
  • Conflict resolution
  • Emergency response
  • Effective communication
  • Problem solving
  • Staff training
  • Adaptability and flexibility
  • Clean driving record
  • Directional sense
  • Wheelchair assistance
  • Defensive driving
  • Multitasking and organization
  • Disability awareness
  • Special needs passengers
  • Routine vehicle maintenance
  • Safe driver training
  • Insurance requirements

Languages

English
Professional

Certification

  • Personal support specialist certification ( I believe is only recognized in Maine unfortunately )

Affiliations

  • I enjoy making dreamcatchers
  • I love watching, reading or researching curable / incurable diseases.
  • Helping close relatives through there mental health issues.
  • I love my adopted dog Annie!!

Timeline

Uber Driver/Delivery Driver

Uber
10.2021 - 09.2024

3rd shift supervisor Personal support specialist

Sunrise Senior Living (Huntington Commons)
12.2016 - 11.2019

Personal Support Specialist

In home senior services
11.2014 - 10.2016

Personal Support Specialist

The Gorham House
05.2009 - 08.2014

Housekeeper/Hotel Front Desk Clerk

Howard Johnson's Enterprises
05.2001 - 09.2003

Bonny Eagle High School

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