Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Jamie Riggs

Summary

Dynamic and detail-oriented professional with extensive customer service experience at Total Access Urgent Care. Proven ability in insurance verification and patient complaint resolution, demonstrating strong integrity and time management skills. Committed to providing exceptional care and support, ensuring a comforting experience for patients while adhering to state privacy laws.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Total Access Urgent Care
04.2024 - Current
  • Customer service
  • Registration
  • Insurance verification
  • Directing patients, employers, insurance companies, lawyers, etc., to appropriate department.
  • Documentation, charting following state privacy laws.
  • Hospitality, providing patients with excellent quick and comforting experience as they trust us with their care.
  • Patient complaint resolution, such as billing or visit experience.

Front Desk Guest Service Representative

Hampton Inn & Suites By Hilton
07.2021 - 10.2023
  • Customer service
  • Cash handling
  • Reservations
  • House keeping
  • Guest complaint resolution
  • Document filing
  • Organization
  • Guest safety

COVID-19 Screener

Shriners Hospital for Children
03.2021 - 05.2021
  • Greeted patients and staff
  • Emotional support
  • Asked required screening questions as patients would enter hospital.
  • Provided stickers for those who passed screening.
  • Report and documentation

CNA

Bethesda Nursing Home
10.2020 - 12.2020
  • ADL: bathing, dressing, feeding, assisting with mobility
  • Change bedding and laundry
  • Charting
  • Reports
  • Meal prep and serving
  • Safety regulations

CNA

Laclede Groves Nursing Home
03.2020 - 10.2020
  • ADL Care; bathing, dressing, feeding, transferring, entertainment, safety.
  • Change bedding
  • Transferring included using hoyer lifts.
  • Stocking supplies and equipment
  • Patient charting
  • Assisted nurse as necessary for procedures.
  • Suicide prevention and monitoring
  • Emotional support
  • Vital signs, monitoring them and reporting them.
  • Assisting with cleaning bodies and preparing them after deceased.

CNA Student

Laclede Groves Nursing Home
01.2020 - 03.2020
  • Participated in in-class study and physical demonstrations of basic nursing skills.
  • Memory care education
  • Basic nursing skills; dressing, bathing, feeding, transferring, etc..
  • Clinicals
  • Took state exam

Dining Services Employee

Laclede Groves Nursing Home
06.2019 - 01.2020
  • Meal prep
  • Dining room prep
  • Residential dining diet guidelines and safety regulations.
  • Medical terminology
  • Serving
  • Sanitation
  • Dishwashing
  • Stocking / inventory checklist
  • Minimal Cooking

Work Student

STLCC
01.2018 - 09.2018
  • Testing Center
  • Financial Aid Office
  • Assisting with student resources
  • Customer Service
  • Document filing and organization
  • Multi-line phone system
  • Computer work
  • Microsoft software; excel, Word doc., etc.

Dining Services Associate

Southview Assisted Living And Memory Care
03.2017 - 02.2018
  • Residential dining meal prep
  • Dishwashing
  • Serving
  • Assisted residents
  • Took attendance of residents to assure everyone ate.
  • Followed state regulations for food safety and healthcare dining sanitation guidelines.
  • Inventory / stocking
  • Checklist for duties

Education

General Education

Affton High School
St Louis, MO
05-2017

Skills

  • Customer service
  • Time management
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Detail orientation
  • Scheduling
  • Administrative skills
  • Integrity
  • Work prioritization
  • Initiative-taking
  • Confidentiality

Accomplishments

Awarded TAUC Hero for April 2025.

Interests

  • I enjoy helping others and giving back to the community
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Avid Reader
  • I participate in low-impact exercises to strengthen core muscles
  • Bible study especially with my small group
  • Church goer every other week
  • Journaling, Creative Writing

Timeline

Front Desk Receptionist

Total Access Urgent Care
04.2024 - Current

Front Desk Guest Service Representative

Hampton Inn & Suites By Hilton
07.2021 - 10.2023

COVID-19 Screener

Shriners Hospital for Children
03.2021 - 05.2021

CNA

Bethesda Nursing Home
10.2020 - 12.2020

CNA

Laclede Groves Nursing Home
03.2020 - 10.2020

CNA Student

Laclede Groves Nursing Home
01.2020 - 03.2020

Dining Services Employee

Laclede Groves Nursing Home
06.2019 - 01.2020

Work Student

STLCC
01.2018 - 09.2018

Dining Services Associate

Southview Assisted Living And Memory Care
03.2017 - 02.2018

General Education

Affton High School

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