Jamie Rines
Summary
Along with the three jobs listed, I was also a bookkeeper at the local supermarket. My job included counting all registers down and making sure all sales were accounted for. Answering the phone and handling upset customers.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Bath Iron Works , General Dynamics
06.2022 - 08.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Server
Antigoni's Pizza Brunswick
08.2019 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
DSP/CRMA
Elmhurst Inc.
04.2017 - 08.2019
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Monitored medication storage area to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
Education
High School Diploma -
Morse High School
Bath, ME06.2003
Skills
- Persuasive Techniques
- Monetary Transactions
- Credit and Debt Card Processing
- Professional Telephone Etiquette
- Sales and Promotions
- Answering Customer Questions
- Billing and Payment Processing
- Cash Register Operation
- Microsoft Office
- Customer Service and Assistance
- Customer Satisfaction
- Calculation of Discounts
- Adaptable and Flexible
- Process Transactions
- Bookkeeping Software
Timeline
Customer Service Cashier
Bath Iron Works , General Dynamics
06.2022 - 08.2023
Server
Antigoni's Pizza Brunswick
08.2019 - 08.2023
DSP/CRMA
Elmhurst Inc.
04.2017 - 08.2019
High School Diploma -
Morse High School
Similar Profiles
J.James BartzJ.James Bartz
Classified Area Escort at Bath Iron Works , General DynamicsClassified Area Escort at Bath Iron Works , General Dynamics
Kaitlyn AnairKaitlyn Anair
Production Associate at Bath Iron Works , General DynamicsProduction Associate at Bath Iron Works , General Dynamics
Kyler SommersKyler Sommers
Surveyor at Bath Iron Works , General DynamicsSurveyor at Bath Iron Works , General Dynamics
Eric KUNDEEric KUNDE
Planning and Programming Manager at Bath Iron Works , General DynamicsPlanning and Programming Manager at Bath Iron Works , General Dynamics
Charlize DayCharlize Day
Customer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hillCustomer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hill