Jamie Rios
Pasadena,TX
Summary
Efficient billing professional pursuing a professional opportunity to utilize expertise in payment processing and account reconciliation. Focused and productive with a commitment to perpetuating company values through hard work and dedication. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Billing Clerk
Joe Myers Toyota
Cypress, TX
12.2021 - 02.2024
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Generated monthly financial statements for customers.
- Prepared bills, invoices, and bank deposits as needed.
- Assisted with other administrative tasks as assigned.
- Processed invoices and payments accurately and promptly.
- Provided assistance to Accounting Department staff during month-end close process.
- Reviewed customer files to make sure all documentation was complete and accurate.
- Drove integrity of accounting information by recording, verifying and entering accounts payable and accounts receivable transactions.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Assistant Manager
Kohls Department Store
Pasadena, TX
07.2009 - 07.2021
- Maintained a high level of organization and cleanliness throughout the store.
- Organized store layout, fixtures and visual merchandising standards.
- Monitored competitor's stores for ideas on how best to present merchandise.
- Created innovative floor plans to maximize visibility of merchandise.
- Planned, developed and implemented sales strategies in an assigned region.
- Managed a team of sales representatives in order to achieve maximum results.
- Monitored performance of sales representatives against goals set by management.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Hired and motivated high-performing sales team.
- Led, trained, and mentored a team of sales professionals, enhancing their skills and performance.
- Conducted background checks and reference checks on potential hires.
- Attended career fairs, college events, industry conferences. to promote the organization's brand as an employer of choice.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Helped with employee transfers and referrals.
- Suggested promotions and wage increases according to employee performance.
Assistant Manager
Carters Oshkosh
Houston, TX
10.2016 - 03.2018
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Van Nuys Senior High School
Van Nuys, CA06-2008
Skills
- Billing statement management
- Invoice Processing
- Account Management
- Spreadsheet Management
- Customer Service
- Financial Reporting
- Customer Complaint Resolution
- Cash Handling
- POS System Operation
- Telephone management
- Customer Satisfaction
- Cash Management
- Positive and professional
Languages
English
Professional
Spanish
Professional
Accomplishments
- Consistency winning awards for being top 10% in the company while working at Kohls for meeting our sales and customer service quotas
- Getting recognized and awarded by Ceo in our yearly Company meeting
- Getting Assistant Manager of the month for best customer service and for tops sales in departments I was in Charge of
References
References available upon request.
Timeline
Billing Clerk
Joe Myers Toyota
12.2021 - 02.2024
Assistant Manager
Carters Oshkosh
10.2016 - 03.2018
Assistant Manager
Kohls Department Store
07.2009 - 07.2021
High School Diploma -
Van Nuys Senior High School
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