Jamie Rivas
Corona,CA
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
15
15
years of professional experience
Work History
Flight Attendant
American Airlines
09.2022 - 08.2024
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Loan Officer
Lennar Mortgage
06.2020 - 01.2022
- Negotiated, facilitated, and managed real estate transactions ensuring clients have exemplary experience
- Guided clients through stressful circumstances while coaching them in navigating difficult decisions
- Recommended loan solutions in accordance with lending guidelines and client's requirements
- Worked with team members to find solutions for complex borrowers
- Worked effectively to meet team goals for loan capture and APC scores.
- Developed strong relationships with customers through high levels of customer service.
- Managed over 20 loans a month
Branch Manager
JP Morgan Chase
05.2009 - 08.2019
- Oversaw and maintained branch and employees, ensuring all federal regulations are met and company procedures abided by.
- Interact with customers, attending to their needs and requests while ensuring positive experience
- Mentored and trained employees as part of hiring and training team
- Maintained calm atmosphere among employees when dealing with difficult customers and resolving and de-escalating conflict.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
Skills
- Relationship building and management
- Documentation Review
- Sales expertise
- Data Entry
- Teamwork and Collaboration
- Information Verification
- Regulatory Compliance
- File Management
Timeline
Flight Attendant
American Airlines
09.2022 - 08.2024
Loan Officer
Lennar Mortgage
06.2020 - 01.2022
Branch Manager
JP Morgan Chase
05.2009 - 08.2019