JAMIE ROBERTS
Chatsworth,CA
Summary
Dedicated and hard-working professional bringing five years of Corporate Communications Management experience, seeking a position to oversee and implement internal and external communication strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
E-Commerce Manager
Clyque The Label LLC
11.2019 - Current
- Managed manufacturing, fulfillment, shipment, and public relations for the company.
- Handled all customer emails, concerns, issues, and questions regarding the brand.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
- Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Streamlined order processing, reducing lead times and improving overall operational efficiency.
Sterilization Technician
Peter Roth Orthodontics
03.2016 - 11.2019
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Ensured sterilization quality by meticulously following standard operating procedures and guidelines.
- Conducted regular inventory checks, minimizing shortages and overstock situations in the department.
- Streamlined workflow by organizing and prioritizing items for processing based on urgency and departmental needs.
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
Education
Bachelor of Arts - Communication Studies
University of California, Northridge
Northridge, CA05.2023
Associate of Arts - Communication Studies
Moorpark College
Moorpark, CA05.2020
Skills
- Typing speed of 60 WPM
- Product Management
- Order Fulfillment
- E-commerce Platforms
- Sales strategy development
- Customer Service
- Operations Management
- Customer Billing
- Sales processes
- Sales Reporting
- Website optimization
- Budgeting and Expenditures
Timeline
E-Commerce Manager
Clyque The Label LLC
11.2019 - Current
Sterilization Technician
Peter Roth Orthodontics
03.2016 - 11.2019
Bachelor of Arts - Communication Studies
University of California, Northridge
Associate of Arts - Communication Studies
Moorpark College