Jamie Roberts
Atlanta,GA
Summary
Accomplished Medical Assistant and Limited Medical Radiologic Tech, adept in patient-focused care and diagnostic imaging. Leveraged expertise in HIPAA compliance and customer service to enhance patient satisfaction and safety. Proven track record in improving operational efficiency and training staff, contributing to high-quality healthcare delivery.
Overview
8
8
years of professional experience
Work History
Medical Assistant/Limited Medical Radiologic Tech
Concentra Urgent Care
10.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed EKGs and other tests based on patient presentation in office.
- Maintained adequate supplies such as tubes, needles, and syringes in phlebotomy room for collection of blood specimens.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Worked effectively in fast-paced environments.
- Took patient medical histories and vital signs as well as performed venipunctures, injections and diagnostic procedures and ancillary tests.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Performing POCT testing such as covid, flu, strep, PFT, EKG
Cashier Assistant
Pick Your Part
08.2021 - 01.2022
- Retrieved items for customers and verified prices.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Trained new cashier team members in customer service and money handling processes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
Sales Associate Specialist
The Home Depot Store
04.2017 - 06.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Granby High School
Norfolk, VA08-2022
Diploma - Medical Assistant
UEI College
Chula Vista, CA01-2022
Skills
- Phlebotomy
- Check-in coordination
- Patient-focused care
- Medical office administration
- HIPAA compliance
- Orthopedic splints
- Medical terminology knowledge
- Customer service
- Suture removal
- Certified in basic life support (BLS)
- Diagnostic imaging
- Radiation safety
- X-rays
- X-ray machine operation
- Patient safety
- Quality control
- Staff training
Timeline
Medical Assistant/Limited Medical Radiologic Tech
Concentra Urgent Care
10.2022 - Current
Cashier Assistant
Pick Your Part
08.2021 - 01.2022
Sales Associate Specialist
The Home Depot Store
04.2017 - 06.2020
High School Diploma -
Granby High School
Diploma - Medical Assistant
UEI College
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