Jamie Robertson
Oilton,OK
Summary
Licensed Esthetician. Friendly and reliable with advanced training in microdermabrasion, chemical peels, waxing and facials. Desiring a role in a day or medical spa.
Overview
10
10
years of professional experience
Work History
Rental Manager; Marketing; Receptionist
Crabtree RV Center
05.2018 - 05.2021
- Answered incoming calls and sent to appropriate staff
- Met incoming customers with a professional approach and provided friendly, knowledgeable assistance
- Managed and anticipated clerical needs of company employees, including, copying, faxing and file management
- Booked rental and arranged schedules
- Used F&I look up deals and provide appropriate information to customers
- Answered and directed incoming calls using a multi-line telephone system
- Booked rentals and arranged schedules
- Organized both physical and electronical payments
- Inspected returned RV rentals and discussed damage or concerns prior to completion of transaction
- Assisted customers with sales when we were short handed on salespeople
- Received internet leads and distributed out to sales and staff appropriately.
Aesthetician
Jamie Leigh Aesthetics
05.2023 - Current
- Performed consultations for clients before scheduling treatments.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Performed waxing, facials, brow and lash needs.
- Analyzed skin conditions and made appropriate product recommendations
- Advised clients on proper home-care regimens. Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Flexibility, worked evenings and weekends to maintain client needs and proper spa coverage.
- Maintained strict sanitation protocols to ensure a clean and safe environment for myself and clients.
- Consistently posted on social media to gain clientele.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
BDC Internet Manager/ traffic management
Crain Hyundai of Fort Smith
05.2021 - 11.2023
- Provided superior and individualized customer service.
- Turn online leads into sales.
- Responsible for setting appointments with potential buyers to meet with my sales consultants.
- Responded to internet inquires and phone calls in a timely manner.
- Ensure all internet/phone leads are followed up with accordingly.
- Built relationships with customers to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Collaborated with upper management to implement continuous improvements and exceed team goals
Aesthetician/Patient Scheduling Coordinator
The Dermatology Center
12.2023 - 07.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Helped clientele determine which treatment would suite them the best.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments.
- Organized paperwork such as charts and reports for office and patient needs.
- Recommended retail products for at-home use.
- Stocked treatment rooms with proper supplies.
Photographer
Mark Painter Photography
03.2014 - 05.2018
- Complete photographic assignments such as special events, editorials, portraits and new assignments for digital cameras
- Set up and positioned camera and equipment for shoots, adjusted exposure, and digital camera settings
- Edited and retouched images by performing color correction, cleaning up images and resizing images to specifications
- Consulted with clients to determine needs and desired results, posed subjects, and arranged objects to meet project objectives
- Monitored calendars, made phone calls for scheduling, booking appointments, customer service, and worked easily with office programs.
Education
University of Arkansas – Fort Smith
Aesthetics
Academy of Salon & Spa
Fort Smith, AR05.2023
Southside High School
05.2012
Skills
- Ability to multitask
- Positive Attitude
- Self Motivated
- Dependable
- Customer service
- Ability to work under pressure
- Leadership
- Skincare product knowledge
- Customized skincare plans
- Social Media Marketing
- Spa retail sales
- Scheduling
References
- Christine Clark - Muldrow OK (918) 208-9210 - Previous co-worker
- Maya Teague - Sallisaw OK (918) 315-3966 - Previous co-worker
- Mark Painter - Rudy AR (479) 651-9686 - Previous Employer
- Candace Tucker - Fort Smith AR (479) 392-0143 - Previous co-worker
- Shawn Cotie - Fort Smith AR (405) 712-1048 - Previous Employer
Timeline
Aesthetician/Patient Scheduling Coordinator
The Dermatology Center
12.2023 - 07.2024
Aesthetician
Jamie Leigh Aesthetics
05.2023 - Current
BDC Internet Manager/ traffic management
Crain Hyundai of Fort Smith
05.2021 - 11.2023
Rental Manager; Marketing; Receptionist
Crabtree RV Center
05.2018 - 05.2021
Photographer
Mark Painter Photography
03.2014 - 05.2018
University of Arkansas – Fort Smith
Aesthetics
Academy of Salon & Spa
Southside High School
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