Summary
Overview
Work History
Skills
Training
Timeline
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Jamie Robinson

Loxley,AL

Summary

Thoughtful and impact-driven leader with a background in SaaS, client experience, and internal operations. Known for bridging the gap between people and process, with a passion for improving how teams collaborate, communicate, and grow. Experienced in building systems, leading teams, and using the EOS framework to bring structure, clarity, and forward momentum. A natural connector who thrives in environments where employee experience, accountability, and continuous improvement are top priorities.

Overview

6
6
years of professional experience

Work History

Director of Client Success

AMOP (Altaworx Sister Company)
09.2023 - Current
  • Lead initiatives to enhance the user experience within a SaaS platform, aligning product vision with customer needs and internal goals.
  • Collaborate cross-functionally with PMs, Developers, and Executives to execute roadmap priorities and bring new platform features to life.
  • Define user stories and business cases for new features, integrations, and modules, translating technical detail into clear, human-focused requirements.
  • Develop documentation and internal communication strategies to ensure consistency and alignment across teams.
  • Operate within the EOS framework, using Rocks, Scorecards, and IDS to maintain focus, solve issues, and drive transparency.
  • Actively engaged in leadership development through EOS workshops and leading a company-wide Leadership Book Club.
  • Recognized as Employee of the Quarter — a peer-nominated award celebrating leadership, collaboration, and impact.

AMOP Manager

AMOP
05.2021 - 09.2023
  • Led a team of 4–6 responsible for platform operations, client onboarding, and support.
  • Provided coaching, performance support, and a collaborative, people-first culture during a time of product and organizational growth.
  • Built onboarding, training, and documentation processes that improved clarity, reduced onboarding time, and empowered team members.
  • Supported the product development lifecycle by translating customer feedback into actionable improvement requests and feature ideas.
  • Participated in EOS Level 10 meetings, managed team Rocks, and used IDS regularly to align priorities and resolve obstacles.
  • Co-led a Leadership Book Club for managers and executives focused on applying leadership strategies to real-time challenges.
  • Balanced this leadership role while continuing to serve as Project Coordinator for Altaworx, demonstrating ownership and agility.

Project Coordinator

Altaworx
09.2020 - 09.2023
  • Coordinated client and internal projects across operations, fulfillment, and platform support with an emphasis on timelines, communication, and follow-through.
  • Developed documentation, workflows, and onboarding materials to improve process consistency and visibility.
  • Managed projects using Zendesk, Trello, Ninety.io, and Hubspot to track requests, prioritize work, and ensure stakeholder alignment.
  • Supported integration rollouts and platform transitions by working closely with leadership, developers, and carrier partners.
  • Contributed to EOS implementation efforts, including participation in cross-departmental problem solving and scorecard development.

Fulfillment Specialist

Altaworx
10.2019 - 09.2020
  • Managed order processing, provisioning, and equipment logistics for both wireless and wireline services.
  • Ensured accurate account setup and timely delivery by coordinating across internal teams and external carrier partners.
  • Identified and escalated fulfillment issues, contributing to documentation and process improvements.
  • Communicated clearly with stakeholders and helped streamline the customer onboarding experience.
  • Promoted to Project Coordinator after consistently demonstrating attention to detail, ownership, and growth potential.

Skills

  • Process Design & Documentation
  • EOS Tools (Rocks, Scorecards, IDS)
  • Leadership Development & Coaching
  • Client Success & Onboarding Strategy
  • Product Storytelling & Feature Scoping
  • Internal Communication & Cross-Functional Alignment
  • Relationship management
  • Client retention
  • Effective communication
  • Relationship building

Training

  • Co-led a company-wide Leadership Book Club with fellow managers and executives; explored and applied principles from leadership books to real team scenarios
  • Attended EOS workshops and conferences including How to Be a Great Boss, deepening practical knowledge of EOS tools and frameworks
  • Regularly used Rocks, Scorecards, and IDS methodology in team meetings to promote accountability, solve issues, and track outcomes
  • Recognized as Employee of the Quarter — peer-voted recognition for impact, collaboration, and dependability
  • Voted by the Executive Leadership team and awarded Most Likely to Grow and Evolve two years in a row — a Core Value award given annually to one employee exemplifying growth mindset and adaptability

Timeline

Director of Client Success

AMOP (Altaworx Sister Company)
09.2023 - Current

AMOP Manager

AMOP
05.2021 - 09.2023

Project Coordinator

Altaworx
09.2020 - 09.2023

Fulfillment Specialist

Altaworx
10.2019 - 09.2020

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Jamie Robinson