Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Roche

Lake Stevens,WA

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

19
19
years of professional experience

Work History

Bartender

Tulalip Gaming Organization
01.2024 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Cocktail Server

Tulalip Gaming Organization
02.2023 - Current
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Maintained a clean and organized bar area for optimal efficiency during busy shifts.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.

Shuttle Driver

FedEx Express
08.2022 - 02.2023
  • Sort and deliver packages to SeaTac airport
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.

Licensed Customer Service Representative

Allstate Insurance
06.2018 - 05.2019
  • Answered multiple phone lines, giving exceptional customer service to agency customers
  • Drafted letters & reports, and other additional clerical duties.
  • Built strong relationships with customers to maintain a high level of client retention and product loyalty.
  • Applied knowledge and sales skills to increase the customer's understanding of insurance.
  • Worked towards achieving sales goals through leads and referrals.

Food and Beverage Server

Quil Ceda Creek Casino
03.2016 - 05.2018
  • Greet and seat customers
  • Took food and beverage orders, then accurately entering them into the ordering system
  • Ensure all orders are filled quickly and accurately and that food is high quality
  • Provide attentive service to diners, refilling drinks as needed and checking their needs during meals
  • Promptly addressed any customer service issues and referring to management if and when necessary
  • Cultivated warm relationships with regular customers.

Bartender/Cocktail Waitress

Danny's Midway Bar & Grill
09.2005 - 02.2016
  • Mixed and served beverages to customers in a friendly manner, resulting in repeat business
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, prepared cash drawers and taking inventory.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
  • Operated efficiently in a high-volume setting

Education

High school diploma - General Studies

GFHS
01.2001

Skills

  • Food Service
  • Basic accounting
  • Payment Processing
  • Beverage Preparation
  • Food Running
  • Suggestive Selling
  • Liquor, beer, and wine knowledge
  • Highly reliable

Timeline

Bartender

Tulalip Gaming Organization
01.2024 - Current

Cocktail Server

Tulalip Gaming Organization
02.2023 - Current

Shuttle Driver

FedEx Express
08.2022 - 02.2023

Licensed Customer Service Representative

Allstate Insurance
06.2018 - 05.2019

Food and Beverage Server

Quil Ceda Creek Casino
03.2016 - 05.2018

Bartender/Cocktail Waitress

Danny's Midway Bar & Grill
09.2005 - 02.2016

High school diploma - General Studies

GFHS

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Jamie Roche