Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Rodgers

Herriman

Summary

Adept at delivering compassionate patient care, my tenure at St Marks Hospital honed my skills in HIPAA compliance and patient relationship building. Leveraging direct patient care and electronic charting abilities, I significantly contributed to enhancing patient satisfaction and care quality. My approach blends empathetic patient support with rigorous healthcare ethics, driving positive outcomes in fast-paced environments.

Overview

2012
2012
years of professional experience

Work History

Certified Nursing Assistant

St Marks Hospital
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Administered medication under supervision of nursing staff, contributing to effective treatment plans.
  • Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
  • Increased patient engagement by organizing recreational and therapeutic activities.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
  • Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
  • Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
  • Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
  • Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
  • Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Supported needs of Number+ residents under long-term care.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Delivered high-quality care to Type patients in hospital facility.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Medical Administrative Assistant

University of Utah Hospital
08.2008 - 01.2012
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Generated reports and logged patient information for reliable records.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Greeted patients and provided required paperwork to facilitate services.
  • Called patients to confirm scheduled appointments day in advance.
  • Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
  • Maintained and updated patient records for accurate, current medical histories.
  • Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
  • Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
  • Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
  • Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
  • Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
  • Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
  • Followed up with insurance companies to secure timely payment.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Used Software to schedule appointments for doctor visits and procedures.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Assisted with medical coding and billing tasks.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Processed medical insurance claims and payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Prepared and processed patient referrals and transfer requests.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Conducted patient intake interviews, recording and documenting relevant information.

Medical Receptionist

University of Utah Hospital
09.2002 - 08.2008
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Enhanced office efficiency by implementing new filing system for patient records.
  • Managed patient appointments efficiently, reducing wait times significantly.
  • Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
  • Streamlined office communication by effectively coordinating between doctors and nurses.
  • Improved accuracy of patient data with meticulous record-keeping.
  • Supported positive patient experience by offering assistance with filling out health forms.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Improved office ambiance, selecting music and reading materials for waiting area.
  • Optimized appointment scheduling to maximize doctor availability.
  • Improved workflow efficiency, organizing back-office supplies and equipment.
  • Enhanced team collaboration by organizing regular staff meetings to address office needs.
  • Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
  • Enhanced patient experience by maintaining clean, organized reception area.
  • Streamlined billing processes, ensuring accurate and timely invoicing.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Facilitated patient education by distributing relevant health and wellness pamphlets.
  • Reduced administrative errors by consistently verifying insurance information.
  • Enhanced patient understanding by providing clear explanations of treatment procedures.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Prepared and processed patient referrals and transfer requests.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Received and routed laboratory results to correct clinical staff members.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Education

Medical Administration - Medical

Salt Lake Community College
Salt Lake City, UT

Skills

  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Direct patient care
  • Collecting vital signs
  • Bathing assistance
  • Compassionate
  • Alzheimer's and dementia care
  • Basic life support
  • Vital signs monitoring
  • Bedside manner
  • Dressing assistance
  • Safety precautions
  • Recording vital signs
  • Electronic charting
  • Compassionate caregiver
  • Patient-focused care
  • Medical terminology
  • Mobility assistance
  • Companionship and emotional support
  • Documenting behaviors
  • Feeding assistance
  • Positioning patients
  • End-of-life care
  • Adaptable
  • Patient lifting
  • Transfer techniques
  • Urinary catheter care
  • Ambulation assistance
  • Healthcare ethics
  • Inpatient care
  • Geriatric care
  • Patient relationship building
  • Responding to emergencies
  • Transporting patients
  • Supporting personal needs
  • Maintaining privacy
  • Colostomy care
  • Trustworthy companion
  • Complex Problem-solving
  • Feeding assistance expert
  • Patient management
  • Specimen collection
  • Light housekeeping
  • Blood glucose testing
  • Valid state driver's license
  • Patient relations
  • Indirect patient care
  • Condition monitoring
  • Care plan implementation
  • Observing responses
  • Reliable transportation
  • Patient assessments
  • Quality assurance
  • Activity coordination
  • Preparing meals
  • Activity planning
  • Conducting intakes
  • Medical records management
  • Quality assurance controls
  • Restraint application
  • Outpatient care
  • Meal planning
  • Pediatric care
  • Database administration
  • Medical office administration
  • Tracheostomy care
  • Chronic disease management
  • Wound care specialist
  • General housekeeping
  • Interdisciplinary communication
  • Documentation expert
  • Performing patient intakes
  • Toileting assistance
  • Collecting specimens
  • Intake recording
  • Catheter change and preparation
  • Infection control procedures
  • Helping with medication
  • Able to lift number pounds
  • Range of motion exercises
  • Dementia and Alzheimer's care
  • Vital sign recording
  • Monitoring fluids
  • Calm and level-headed under duress
  • Quick problem solver
  • Family support and assistance
  • Admitting support
  • Assisting with personal grooming
  • CNA certification
  • Vital signs

Timeline

Medical Administrative Assistant

University of Utah Hospital
08.2008 - 01.2012

Medical Receptionist

University of Utah Hospital
09.2002 - 08.2008

Certified Nursing Assistant

St Marks Hospital

Medical Administration - Medical

Salt Lake Community College

Similar Profiles

CREATE PROFILE
Jamie Rodgers