JAMIE ROGERS
Administrative Assistant
Oregon,WI
Summary
Organized and self-disciplined Administrative Assistant with 18 years of experience supporting the Real Estate industry and over 25 years in Customer Service. Reliable and hardworking with excellent multitasking and communication skills. Proven ability to manage tasks successfully and skillfully in a fast paced position. Focused on
providing on-time and accurate departmental support. Coordinates all administrative functions for 4 offices. Outstanding at multitasking, file and document management, office administration, and clerical abilities. Known for terrific customer engagement and giving dynamic service to all.
Overview
25
25
years of professional experience
1
1
years of post-secondary education
Work History
Administrative Assistant/Front Desk/Closing Check & Earnest Money Processor
First Weber Realtors
Madison, WI
01.2014 - Current
- Review and proofread real estate agent’s contracts, paperwork, offers, and emails for accuracy and completeness.
- Scan and upload confidential real estate paperwork into the computer system following specific policies and procedures for each transaction.
- Process and enter changes and amendments to contracts and transactions.
- Process and deposit closing checks and earnest money checks from $1-$100,000 daily.
- Maintain confidentiality with all sensitive information such as contracts, offers, inspection reports, names, information, etc.
- Provide customer service via in-person, phone, email, or virtually to customers, real estate agents, maintenance personnel, cleaners, vendors, etc.
- Answer incoming calls and direct callers to appropriate parties, provides callers with general information.
- Greet and direct all visitors to company.
- Data entry of all contracts, sales transaction, and new listings into computer system.
- Maintain Microsoft Excel spreadsheets for sales and listings daily.
- Report sales numbers to Corporate and managers daily.
- Manage maintenance of all equipment (computers, printers, scanners, fax, etc.) daily.
- Sort and distribute all incoming mail.
- Maintain professional cleanliness of the lobby, front desk, and conference rooms.
- Order and stock of all office supplies and marketing material.
- Communicate with title companies, closing departments, corporate office, agents, and managers daily.
- Assist real estate agents and managers with anything and everything daily.
Advertising/Administrative Coordinator
Stark Company Realtors
Madison, WI
08.2003 - 11.2013
- Process all print media, magazine ads, and online advertising for realtors and staff.
- Review, proofread and edit between 300 and 400 ads from realtors each week.
- Organize and maintain all advertising and billing material.
- Generate advertising and billing reports on a weekly basis.
- Maintain market analysis on our company vs.
- Other companies.
- Input all new listing information, ad text, photos, and prices into MLS.
- Research information for realtors on pricing, sizes, deadlines for all publications.
- Maintain changes, cancellations, and additions for ads daily.
- Communicate with media for changes, cancellations, ad proofs and billing.
- Communicate with realtors daily via email, phone, fax, and in person.
- Input ideas and options for advertising and marketing Responsible for meeting very strict daily deadlines.
- Work with various office machines and answer multi-line phone.
Customer Service Representative
Promega Corporation
Madison, WI
06.1998 - 06.2001
- Managed domestic orders from distributors and customers via phone, fax and mail.
- Entered orders, customer price quotes, promotions, etc.
- Into computer system.
- Processed online orders.
- Processed EDI orders received from our domestic distributors.
- Identified and corrected any order discrepancies.
- Managed international orders from branches and distributors.
- Prepared & coordinated all paperwork for shipping department and freight forwarders.
- Prepared credits, proof of deliveries, replacements, etc.
- Assisted customers with pricing, backorders and availability.
- Identified and reported any operational complaints.
- Authorized product returns and any required follow up.
- Provided internal and external customer support for North American sales team.
- Maintained files on every order received.
- Created, reviewed and updated customer master file.
- Prepared and sent order acknowledgments.
- Surveyed customers regarding the customer service they received.
- Reviewed and resolved open order reports.
- Archived sales orders.
Education
High School Diploma -
Oregon High School
Oregon, WI 08.1990 - 06.1994
Nursing Assistant Program - Nursing Assistant
Madison College
Madison, WI 12.2010 - 04.2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Departmental support
Office organization
Office supplies inventory management
Sensitive information handling
Opening and closing offices
File management
Time management
Word processing
Problem-solving skills
Leadership
Interpersonal Communication
Excellent work ethic
Good listening skills
Critical thinking
Cultural awareness
Customer Service
Detail-oriented
Relationship building and management
Troubleshooting
Organization and Time management
Processing deposits
Microsoft PowerPoint, Excel and Word
75 WPM typing speed
Inbound phone call handling
Scheduling
Mail handling
Administrative support
Managing office supply inventory
Office administration
Clerical duties
Customer and client relations
Documentation and control
Filing and data archiving
Document scanning
Timeline
Administrative Assistant/Front Desk/Closing Check & Earnest Money Processor
First Weber Realtors
01.2014 - Current
Nursing Assistant Program - Nursing Assistant
Madison College
12.2010 - 04.2011
Advertising/Administrative Coordinator
Stark Company Realtors
08.2003 - 11.2013
Customer Service Representative
Promega Corporation
06.1998 - 06.2001
High School Diploma -
Oregon High School
08.1990 - 06.1994