Jamie Roldan
Orlando,FL
Summary
Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills.
Overview
17
17
years of professional experience
Work History
Collector
JNR
06.2024 - Current
- Maintained high volume of calls and met demands of busy and productive group.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Evaluated, researched and resolved discrepancies.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Negotiated to collect balance in full.
- Used skip tracing and other techniques to locate debtors.
- Worked with customer to create debt repayment plan based on current financial condition.
Recovery Admin
Safco
08.2020 - 03.2024
- Managed all aspects of the recovery process for delinquent accounts, including assessing customer situations, negotiating repayment plans, and initiating collection actions when necessary
- Maintained accurate and detailed records of all communication and actions taken with customers in adherence to company policies and regulatory guidelines
- Conducted thorough investigations into account discrepancies and identified root causes of payment failures to prevent future delinquencies
- Developed and implemented strategies to reduce overall rate of delinquent accounts and improve efficiency of recovery process
- Reviewed and analyzed billing statements and payment histories to identify discrepancies and resolve billing issues
- Established and maintained relationships with insurance companies and third-party payers to facilitate the recovery of outstanding balances
- Utilized billing software and electronic databases to track claims status, payments, and denials for effective follow-up and resolution
Collection Specialist II
Hilton Grand Vacations
03.2013 - 08.2020
- Managed a portfolio of delinquent accounts, utilizing effective negotiation strategies to secure payment arrangements and resolve outstanding balances
- Conducted thorough research and analysis on debtor accounts to identify potential risks and develop targeted collection strategies
- Collaborated with internal departments and external agencies to gather necessary information and documentation for legal proceedings
- Demonstrated superior communication skills in interacting with clients, maintaining professionalism and resolving complaints in a timely manner
- Utilized industry-specific software to accurately document all collection activities and maintain up-to-date records
Emergency Communication Specialist
NYC Departments of Transportation
02.2008 - 11.2012
- Proficient in utilizing emergency communication systems and protocols to coordinate responses to various emergencies
- Skilled in quickly and accurately disseminating critical information to emergency response teams, stakeholders, and the public
- Experienced in monitoring and analyzing incoming emergency calls, dispatching appropriate resources, and documenting all communications
- Demonstrated ability to remain calm and efficient under high-pressure situations to ensure effective communication during crises
- Strong communication skills, including written and verbal, to relay accurate and concise information during emergency situations
Education
GED -
Edward Murrows
Brooklyn, NYEmergency Medical Technician - undefined
Bed Stuy Emergency Medical Technician
Brooklyn, NYSkills
- Microsoft
- Debt Recovery and Collection
- Team Leadership
- Negotiation and Conflict Resolution
- Training and Development
References
available on request
Languages
Spanish
Native or Bilingual
Timeline
Collector
JNR
06.2024 - Current
Recovery Admin
Safco
08.2020 - 03.2024
Collection Specialist II
Hilton Grand Vacations
03.2013 - 08.2020
Emergency Communication Specialist
NYC Departments of Transportation
02.2008 - 11.2012
GED -
Edward Murrows
Emergency Medical Technician - undefined
Bed Stuy Emergency Medical Technician
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