Shift Leader/ Subway
Loves Travel Stop
Berthoud, CO
05.2021 - 05.2022
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports with supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained over 30 new employees and delegated daily tasks and responsibilities.
Maintained database systems to track and analyze operational data. - Collected, arranged, and recorded database system information.
- Created and managed project plans, timelines, and budgets.
Developed and updated tracking spreadsheets for process monitoring and reporting - Evaluated customer needs and feedback to drive product and service improvements.