Jamie Rose
California ,CA
Summary
Customer Service with 9 years of experience Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Thugs to Bugs Pest Control
California City, CA
07.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Baker
self employed baker
California City, USA
03.2022 - Current
- Create and follow a production schedule
- Prepare baked goods in a timely manner
- Take customer orders
- Offer exceptional customer service
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Severe Disability Aide
Mojave Unified School District
California City, USA
11.2022 - 06.2024
- Assist students one on one with educational needs
- Assist teacher in educational lesson plan
- Instruct small group learning
- Keep and follow a detailed schedule
- Observe and maintain confidentiality of student information in accordance with legal requirements and district policies
- Assist students in bathroom when needed and keep a detailed restroom chart
- Bus aides help students on and off the bus
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed challenging behaviors effectively through de-escalation techniques and positive reinforcement strategies.
- Participated in ongoing professional development opportunities, staying current on industry best practices relevant to the field of disability support services.
Member Service Representative (MSR)
AltaOne Federal Credit Union
California City, USA
09.2013 - 09.2018
- Working as a Member service representative I handled member transactions such as deposits, withdraws, cashing checks
- I was able to fill the ATMs and other cash machines
- Apart of my daily duty was to sell cash back to the vault, balance out our drawers at the end of the day and count vault cash
- During my time here I learned how to open accounts and submit automobile loans, personal loans, and credit cards
- Set appointments for the loan officers
- As a Member service representative we had goals we had sales goals we had to meet every quarter I was able to meet or exceed these goals every quarter
- Listen and handle any member complaints or concerns and offers the best service to satisfy our customers
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Crew Leader
McDonald's
California City, USA
10.2007 - 09.2013
- Take costumer orders on front counter and in a drive through
- Learn kitchen duties
- Count and log inventory
- Place orders for the weekly truck delivery
- Work at a fast pace to ensure customers were not waiting a long
- Make crew schedules
- Count registers
- Turn in bank deposits
- Create weekly employee schedules
- Preform first interviews for new hire
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
Some college - Deaf Studies
Antelope Valley College
Lancaster, CA06.2012
High school diploma -
Mojave High School
Mojave, CA05.2009
Skills
Customer Service
Data Entry
Computer Skills
Operations Management
Classroom support
Emotional Support
Special Education Knowledge
Data Collection
Autism spectrum understanding
Disability Awareness
Time Management
Timeline
Severe Disability Aide
Mojave Unified School District
11.2022 - 06.2024
Administrative Assistant
Thugs to Bugs Pest Control
07.2022 - Current
Baker
self employed baker
03.2022 - Current
Member Service Representative (MSR)
AltaOne Federal Credit Union
09.2013 - 09.2018
Crew Leader
McDonald's
10.2007 - 09.2013
Some college - Deaf Studies
Antelope Valley College
High school diploma -
Mojave High School
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