Jamie Rucker
Rome City,IN
Summary
Patient-focused professional equipped with administrative and customer service expertise. Expert Health Unit Coordinators with talents in administrative coordination and patient support. Effective at handling fast-paced work to coordinate files and supplies for efficient unit operations. Talented in finding balanced solutions and resolving conflicts.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator/Nursing Assistant/Unit Secretary/Cardiac Monitor Technician
Baptist Medical Center
Jacksonville, FL
04.2014 - 04.2024
- Updated patient information in electronic systems according to established policies and procedures.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Provided administrative support to nursing staff as needed.
- Received requests for medical records from outside agencies or individuals.
- Maintained inventory of medical supplies and equipment in health unit.
- Conducted quality assurance checks on all patient records for accuracy and completeness.
- Assisted with scheduling appointments for patients and doctors.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Assisted with orienting new employees to departmental procedures.
- Greeted visitors and directed them to the proper area of the office.
- Participated in team meetings regarding policy changes or improvements within the health unit.
- Provided customer service assistance to patients who had questions or concerns about their care plans.
- Collaborated with interdisciplinary teams in the development and implementation of patient care plans.
- Assisted with patient care activities under the direction of nursing staff to support patient needs.
- Utilized healthcare software systems for patient scheduling, billing, and record management efficiently.
- Responded to patient call lights quickly and expedited appropriate follow-through.
Critical Care Technician
Garfield Medical Center
Alhambra, CA
01.2007 - 12.2013
- Carried out daily rounds on assigned patients ensuring that they are comfortable at all times .
- Assisted with insertion of arterial lines, central venous catheters and chest tubes under direct supervision of a registered nurse.
- Provided bedside care to critically ill patients including administering medications and treatments as directed by physician or nurse.
- Monitored cardiac rhythm strips and reported any changes to the medical team.
- Performed therapeutic measures such as suctioning tracheostomy tubes, colostomy irrigations, wound dressings, bladder irrigation and catheterization.
- Maintained accurate records of patient's condition and treatment, documenting all observations in electronic medical records system.
- Ensured compliance with safety protocols within the unit environment .
- Assisted nurses in critical care units by monitoring vital signs and providing patient care.
- Responded quickly to emergency situations involving life-threatening conditions such as cardiac arrests or respiratory failure.
- Cleaned equipment used during procedures before storing them away safely .
- Performed basic nursing duties, such as taking temperatures, pulse, respiration rate, blood pressure and other vital signs.
Unit Secretary/Cardiac Monitor Technician
Arcadia Methodist Hospital
Arcadia, CA
01.2004 - 01.2007
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Organized laboratory specimens for pick-up by courier service.
- Compiled reports on daily activities for review by supervisor.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
Education
Alhambra High School
Alhambra, CA06-1998
Skills
- Progress Monitoring
- Multidisciplinary team collaboration
- Process Improvements
- Paperwork Processing
- EMR Updating
- Charge Advocate (Lost charge reconciliation)
- Critical thinking abilities
- Workflow Coordination
- Medical terminology proficiency
- Stress management techniques
- Supply Restocking
- Interdepartmental Functions Coordination
- Epic Systems
- Budget Development
- Time Management
- Task Prioritization
- Employee retention strategies
- Problem-solving abilities
- Resource Allocation
Accomplishments
- Two time nominee for the Lotus award
Certification
- BLS
- Cardiac Monitor Technician
- National Telemetry association
- Charge Advocate
- Phlebotomy
- Safe patient handling and mobility
- POCT
Timeline
Health Unit Coordinator/Nursing Assistant/Unit Secretary/Cardiac Monitor Technician
Baptist Medical Center
04.2014 - 04.2024
Critical Care Technician
Garfield Medical Center
01.2007 - 12.2013
Unit Secretary/Cardiac Monitor Technician
Arcadia Methodist Hospital
01.2004 - 01.2007
Alhambra High School
- BLS
- Cardiac Monitor Technician
- National Telemetry association
- Charge Advocate
- Phlebotomy
- Safe patient handling and mobility
- POCT
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