Dynamic operations leader with proven expertise in customer service, communication, and team leadership. Known for developing strategic plans that enhance operational efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Division Chief Of Operations
Legions United Funding
Scottsdale, AZ
04.2026 - Current
Developed training materials for staff on compliance and operational procedures in funding activities.
Engaged with clients to gather feedback, enhancing overall satisfaction and service effectiveness.
Led a team of professionals to achieve division goals and maintain high standards of performance.
Developed strategic plans in alignment with organizational goals, setting clear expectations and priorities for the division.
Branch Operations Manager
Veritas Funding
Scottsdale, AZ
05.2021 - 03.2026
Managed daily activities to ensure compliance with company policies and industry regulations.
Managed daily branch operations for optimal productivity and customer satisfaction.
Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
Managed a pipeline of 100+ individual loans per month
Underwriting Analyst
The Federal Savings Bank
Scottsdale, AZ
08.2018 - 04.2021
Analyzed risk factors and underwriting guidelines for loan applications, ensuring compliance with regulatory standards.
Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
IT, Business Operations Division Chief (J6) at Texas National Guard, CIO DepartmentIT, Business Operations Division Chief (J6) at Texas National Guard, CIO Department