Jamie Ryoo
Buena Park,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Assistant Branch Rental Manager
Enterprise Holdings
06.2023 - Current
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Implemented rental asset processes and cleanliness standards.
- Placed sales calls and handled sales for incoming customer calls.
- Executed sales and marketing initiatives to increase revenue for company.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Working with Branch Rental Manager to coordinate and complete special projects for Hilton, Angels, and Disneyland, Private Jet, and etc.
Tri-Brand Station Manager
Enterprise Holdings
09.2022 - 06.2023
- Managed daily operations of Alamo, Enterprise, and National.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained top 5 airport sales in the country since March.
- Tracked the progress of weekly, monthly, quarterly and annual objectives.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Digital Marketing Communications Intern
Hong Kong Parkview
02.2020 - 08.2020
- Assisted to prepare and draft the contents of different online and offline collateral items, promotion materials, and various marketing activities.
- Generated different marketing campaigns, such as Search Engine Marketing (SEM) and Display Advertising Marketing.
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
- Supported in the development of digital media marketing & communications, such as Email marketing, Get-fit Newsletter development.
- Performed other digital marketing ad-hoc projects and tasks through Adobe Photoshop and Illustrator assigned by management.
Front Office Intern
Hotel Castell D'Empordà
02.2018 - 08.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
- Organized, maintained and updated information in computer databases.
Education
Bachelor of Science - International Hospitality And Business
EHL
Lausanne, Switzerland 06.2021
Skills
- Customer Satisfaction
- Improvement Plans
- Budget Preparation
- Contract Management
- Inventory Control Processes
- Employee Performance Evaluations
- Business Marketing
- Manage Operations
- Strategize Business Plans
- Business Analysis
- Train Employees
Hobbies
- Travel
- Learning languages
- Music
- Cooking
- Art
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Branch Rental Manager
Enterprise Holdings
06.2023 - Current
Tri-Brand Station Manager
Enterprise Holdings
09.2022 - 06.2023
Digital Marketing Communications Intern
Hong Kong Parkview
02.2020 - 08.2020
Front Office Intern
Hotel Castell D'Empordà
02.2018 - 08.2018
Bachelor of Science - International Hospitality And Business
EHL