Jamie Saffen

• Managed B2B contractor and builder accounts, ensuring seamless support for repeat orders. Utilized Salesforce CRM to track opportunities and customer activities effectively. Processed inbound leads and sample requests with urgency, enhancing customer satisfaction. Resolved order and fulfillment issues, strengthening customer relationships and service experience.

• Contributed to the sales support team at Horner Automation & Solutions Group, enhancing business development efforts. Conducted thorough research to identify and qualify prospects, improving local sales team efficiency. Prepared detailed quotes and performed pricing analysis to optimize sales strategies.
  • Maintained CRM accuracy for effective opportunity tracking and follow-up processes.

• Supported the ownership transition following a business acquisition to stabilize operations.
• Implemented effective processes to ensure a smooth handoff to the permanent team.
• Collaborated with various departments to enhance operational efficiency during the transition.

• Managed high-volume B2B sales activities, specializing in manufactured components at Essentra.
  • Achieved a 75% quote/sample agreement rate through effective consultative selling techniques. Enhanced customer retention by leveraging in-depth product knowledge, and providing prompt service.
  • Thrived in a remote work environment, contributing to distributor-level service excellence.

• Maintained active professional engagement through contract and part-time roles, while supporting family needs.
• Performed inside sales support functions, including customer follow-up, order coordination, CRM updates, and internal communication.
• Strengthened skills in relationship-based retention, responsiveness, and remote work structure.

• Supported manufacturers in optimizing parts and warranty management through consultative inside sales.
• Addressed challenges such as excess inventory and warranty delays to enhance operational efficiency.
• Improved cash flow and service performance for clients by identifying and resolving vendor inefficiencies.

• Supported K–12 school districts across a 27-state territory through phone- and email-based consultative sales.
• Sold standardized assessment and testing solutions, supporting districts through compliance-driven and data-focused purchasing decisions.
• Executed 50+ outbound activities per day, including prospecting, follow-ups, and proposal conversations.
• Managed opportunities, forecasts, and customer communication in Salesforce, maintaining data accuracy and activity requirements.
• Worked with district administrators, curriculum leaders, and purchasing committees throughout extended sales cycles.
• Closed over $600K in new and existing revenue in the first half of 2016.
• Exceeded $1.76M annual sales quota, including both contracted and non-contracted assessment materials.

• Focused on customer retention and renewals to support inside sales teams. Conducted proactive outreach to existing CTB/McGraw-Hill clients via phone and email. Secured renewals and expansion agreements, generating $6,500 in new business for Q4 FY 2014.
• Developed surveys to gather insights from customers about their experience with the company's products and services.

• • Provided high-level operational and logistical support to sales teams and regional leadership. • Managed logistics for product samples and marketing materials, ensuring timely delivery. • Led cross-functional projects that enhanced collaboration and efficiency across departments.