Jamie Salter
Riverview,FL
Summary
Solutions driven manager with 8 years of experience working in the middle and last mile operational nodes of Amazon. An analytical problem-solver with talents for team building, leading and motivating, and deep diving at root cause level. Proficient in using independent decision-making skills, sound judgment, and knowledge within role to positively impact company success.
Overview
11
11
years of professional experience
Work History
Lead, On Road Execution- HPD1 & HTP1
Amazon
07.2021 - Current
- YTD: On Road DSLP- 99.14%, OTD- 99.15%, On Road DEA- 99.87%, RSLP- 97.42%, Star Ratings- 4.74
- Second year working as a primary cohort trainer for newly onboarded LOREs: 3-day virtual training sessions.
- Trained 72 LOREs during monthly virtual cohort trainings from January (minus July for Prime) to October 2023. Continue to support new LOREs in training cohort chats for up to 3-6 months after their sessions.
- Assisted in the creation of the AMXL OTR Academy deck for in person trainings for the North America XL business line. Partnered with regional level ACES, WHS, PPT, Fleet, AMXL Business Analyst to create decks and presentations for OTR Academy in the NE and PNW regions. Used as baseline builds for overall material taught in academy sessions.
- Launched AMXL’s first in person AMXL OTR Academy as the primary LORE instructor in October 2023.
- Trained 21 LOREs and AMs in OTR Academy from October to November. 5-day training sessions.
- Trained 52 non-DOT (CDV) and DOT DAs to help site work through DSP pipeline congestion.
- Virtually supported and worked with GYPL and AR4U in early 2023 in regards to DA training as well as Orcas events, knet completions, DVIC misses, etc. Accolade received from Alexander Woods in reference to this on Feb 28th, 2023.
- Virtually supported and covered HJX1 from November 2022 to April 2023.
- Partnered with DSPs ZULU and H6 on real time route issues on a day-to-day basis. Also assisted both DSPs with orcas events, netradyne dings, OTD/ DSLP misses, and fleet health.
- Trained Astin (HJX1 dispatch LORE) and Diego (HDC1 OTR AM). Both new to respective roles.
- Tracked regional OTR metrics on a daily/weekly basis and informs teams at station level of misses. Tracks VSAs, DVIC, Orcs events, VORR, PMs, DOOSD, and DA knet completion rates.
- Member of The LORE Safety Committee.
Assistant Station Manager- HPD1
Amazon
08.2019 - 12.2020
- Introduced Waffle Wednesday as a way of associate engagement that was implemented every Wednesday in sites across the west coast AMXL network!
- Designed peccy pins for 4 categories-100 Club, 150 club, Superbly Safe and Above and Beyond- that were distributed throughout the west coast AMXL network to fuel associate interaction.
- Partnered with co-located site PDX6 to redesign HP1 layout in 3 areas- DFC, pallet land, and PDX6-> HPD1 drop off zone in order to benefit both parties by developing better workflow among pedestrian takt times and safe pit operations.
- Worked with head of Safety for the west coast AMXL network to streamline safety audits to make them more coherent and relatable for associates while still maintaining the quality necessary to gain an understanding of associate knowledge.
- Remapped, proposed, and standardized staging areas for DSP route placements that led to an efficient load out and reduced DA walk scores by a third.
Process Assistant- PDX9
Amazon
08.2018 - 09.2019
- Refined the pack process by creating a PMV to improve task efficiency and effectiveness which was implemented in AFE across all shifts and tracked week to week to show beneficial gains WoW and MoM.
- Reconstructed layout of the waterspider area to better align with the box walls on the pack side to increase waterspider productivity and reduce andon response time by 30%.
- Identified the need to update box suites in AFE to help aid associates in improving their rates by a 15PPH increase through the use of collective department data on a multi-building scale.
- Trained 3 PAs in AFE and helped them learn how to manage an expansive team and gain the confidence needed to be successful PAs.
- Established strong working relationships through March Madness competition that was rolled out across all AFE shifts with associates to build a prideful team, dynamic culture, and boost rates through the use of team competition, prizes, and real-time team updates.
- Successfully ran and supported my department while AMs were off the floor by making critical decisions, assigning job duties, allocating labor and partnering with FLOW to guarantee department efficiency.
Seasonal Process Assistant- TPA1
Amazon
04.2018 - 08.2018
- Managed a team of 12 to 20 associates on a daily basis and ran department with little AM assistance.
- Made a 66% increase to daily grading rates by rewriting the grading process, guided coachings, and instilling a competitive and team-oriented drive among associates.
- Communicated and worked with 3rd party companies and their drivers such as YRC and GENCO to effectively dispense product from the building in accordance with daily/weekly time schedule.
- Trained 2 back up associates to fill my role and run Vendor Returns with ease in my absence.
- Wrote a PA PMV guide and an updated associate PMV guide for Vendor Returns that I implemented at TPA1 that better defined misconstrued areas and job functions.
- Reduced time traveled from department to truck from 15 minutes on average to 2 minutes 30 seconds (84%) for each pallet move by reorganizing 5S locations to be more laid out in a more concise and functional manner.
- Improved department daily average percent to plan by 71% and was weekly top shift for production.
- Worked with upper management, flow, and facilities to add side conveyance into department to divert Vendor Returns work from Transship, which decreased backups on the routing sorter and helped remove barriers for associates by strategically sorting work before it reached them.
Customer Experience Manager- Michaels
Michaels Arts And Crafts
03.2013 - 06.2016
- Exceeded store and individual sales goals on a monthly basis.
- Top store in district regarding total sales for 4 consecutive months.
- Reduced SHRINK by 36.5% by reconfiguring store layout to move high theft products to high visibility areas which was tested in store, then district, and was standardized network wide.
- Was in charge of opening and closing the store which including handling and counting all cash within the building, calculating total revenue in debit/credit and cash transactions, and analyzing loss/gains on a narrow scale such as weekly earnings to a broader scale such as yearly variations.
- Hired and trained new associates while holding associates accountable to goal expectations.
- Led a team of 10 to 20 employees that were strategically scheduled to maintain optimal staffing levels at all times including peaks and lulls.
- Handled and investigated all customer complaints in a professional manner that followed company policy.
Education
Bachelor of Arts - Film And Video Production
University of Central Florida
Orlando, FL06.2016
Associate of Arts -
Hillsborough Community College
Tampa, FL05.2014
Skills
- XL Academy Instructor
- On Road Driver Trainer
- Cross-Functional Collaboration with UTR and third party DSPs
- OTR Budget Management
- Fast Short/Long Term Decision-Making
- Managing Operations and Efficiency
- Performance Tracking and Evaluation
- Data Deep Diving and Improvement
Timeline
Lead, On Road Execution- HPD1 & HTP1
Amazon
07.2021 - Current
Assistant Station Manager- HPD1
Amazon
08.2019 - 12.2020
Process Assistant- PDX9
Amazon
08.2018 - 09.2019
Seasonal Process Assistant- TPA1
Amazon
04.2018 - 08.2018
Customer Experience Manager- Michaels
Michaels Arts And Crafts
03.2013 - 06.2016
Bachelor of Arts - Film And Video Production
University of Central Florida
Associate of Arts -
Hillsborough Community College