Jamie Salters
Elgin,IL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Resident Care Coordinator
Auberge Lake Zurich
Lake Zurich, Illinois
06.2024 - 11.2024
- Developed and implemented resident care plans to meet individual needs.
- Provided support and guidance to residents in daily living activities.
- Assessed residents' health status, functional abilities, and need for assistance.
- Collaborated with interdisciplinary team members to coordinate care services.
- Monitored residents' medical records and documented changes in condition or behavior.
- Facilitated staff meetings to discuss resident's progress and any concerns that may arise.
- Ensured compliance with safety protocols, infection control procedures, and other policies and regulations.
- Maintained confidentiality of all resident information according to HIPAA regulations.
- Responded promptly to emergency situations such as falls or illness by assessing the situation and implementing appropriate interventions.
- Encouraged socialization among residents through various recreational activities.
- Participated in continuing education programs related to aging process and gerontology topics.
- Managed medication administration program for residents according to physician orders.
- Assisted residents with daily living activities as designated in care plans.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
CNA
Deerpath
Huntley, Illinois
11.2023 - 05.2024
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Observed changes in patient status and response and immediately communicated concerns to nursing staff
- Answered call lights to provide emergency treatment and assistance to patients
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff
- Completed in-service training and attended performance improvement meetings
- Observed infection control procedures and guidelines to safeguard patients and teams
- Utilized restorative care techniques to promote patient independence
- Cleaned and sanitized medical equipment and rooms
- Participated in educational activities to stay up-to-date with best practices in nursing
- Collaborated with nursing staff to ensure quality care delivery to patients
- Utilized critical thinking skills to prioritize tasks based on patient needs
- Administered medications according to physician’s orders accurately and timely
CNA/Administrative Assistant
Aperion Care
Elgin, Illinois
02.2023 - 10.2023
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Prepared residents for meals and assisted with feeding
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls
- Observed changes in patient status and response and immediately communicated concerns to nursing staff
- Developed trusting relationships and provided emotional support to patients and families
- Answered call lights to provide emergency treatment and assistance to patients
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff
- Stocked patient rooms and supply areas to meet patient care needs
- Completed in-service training and attended performance improvement meetings
- Observed infection control procedures and guidelines to safeguard patients and teams
- Utilized restorative care techniques to promote patient independence
- Cleaned and sanitized medical equipment and rooms
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
CNA
Ignite Medical Resorts
McHenry, Illinois
11.2022 - 02.2023
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Prepared residents for meals and assisted with feeding
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Observed changes in patient status and response and immediately communicated concerns to nursing staff
- Developed trusting relationships and provided emotional support to patients and families
- Answered call lights to provide emergency treatment and assistance to patients
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff
- Stocked patient rooms and supply areas to meet patient care needs
- Completed in-service training and attended performance improvement meetings
- Observed infection control procedures and guidelines to safeguard patients and teams
- Utilized restorative care techniques to promote patient independence
- Assisted with admission and discharge processes to provide continuity of care
- Followed manufacturer’s instructions when using selected equipment, accounting for patient’s size, preexisting conditions, and age
- Interpreted and explained medical instructions to patients and family members
- Assisted with range of motion exercises, ambulation and positioning of bedridden patients
- Exhibited excellent communication skills when interacting with patients and their families
- Reported any change in patient condition promptly to the nurse supervisor
- Provided personal care and hygiene assistance to patients, including bathing, grooming, dressing and toileting
CNA
Tower Hill
South Elgin, Illinois
07.2022 - 12.2022
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls
- Observed changes in patient status and response and immediately communicated concerns to nursing staff
- Developed trusting relationships and provided emotional support to patients and families
- Answered call lights to provide emergency treatment and assistance to patients
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff
- Stocked patient rooms and supply areas to meet patient care needs
- Completed in-service training and attended performance improvement meetings
- Observed infection control procedures and guidelines to safeguard patients and teams
- Utilized restorative care techniques to promote patient independence
- Assisted with admission and discharge processes to provide continuity of care
- Followed manufacturer’s instructions when using selected equipment, accounting for patient’s size, preexisting conditions, and age
- Interpreted and explained medical instructions to patients and family members
- Assisted with range of motion exercises, ambulation and positioning of bedridden patients
- Exhibited excellent communication skills when interacting with patients and their families
- Reported any change in patient condition promptly to the nurse supervisor
- Provided personal care and hygiene assistance to patients, including bathing, grooming, dressing and toileting
Products Associate
Cutlery and More
Dundee, Illinois
10.2020 - 08.2022
- Followed standard operating procedures during daily inspection activities
- Maintained accurate records of all inspection results and corrective actions taken
- Performed detailed inspections of products to ensure compliance with company standards and regulations
- Conducted tests on materials, components and finished goods to verify quality specifications
- Provided feedback regarding changes needed to improve production processes and product quality
- Evaluated product samples against customer specifications and industry standards
- Trained personnel in quality control processes and procedures
- Took measurements using micrometers, calipers and other measuring instruments
- Utilized a variety of measuring instruments to evaluate parts for accuracy
- Moved inventory into allocated spaces within warehouse
- Organized and stocked inventory in the warehouse in accordance with company procedures
- Ensured warehouse areas were clean, organized, and secure at all times
- Assembled customer orders and built pallets for successful delivery
- Interacted with supervisors, leads, and work groups to exchange information about immediate tasks
- Ensured proper labeling of all products before being sent out for delivery
- Identified discrepancies between physical count and system records, investigated root causes, and implemented corrective actions
- Coordinated with other departments to ensure timely delivery of goods
- Maintained safe and efficient operation of warehouse equipment such as forklifts, pallet jacks, and order pickers
- Followed safety protocols and regulations for operating a forklift
- Placed and arranged items and packages on pallets for transport
- Transported materials and equipment to production work stations
- Practiced safe driving habits while maneuvering around warehouse environments
Patient Access Emergency Department
R1RCM at St Joseph Hospital
01.2019 - 03.2020
- Answer phones, patient registration/obtain demographic and insurance information, collection of co-payments and outstanding balances, patient hospital admissions
Front Desk
Personal Women’s Healthcare
01.2017 - 02.2018
- Answer phones, appointment scheduling, collection of co-payment and outstanding balances, customer service, insuring proper message delivery in a timely fashion, input and update patient insurance information and demographics
Medical Assistant
Northwest Dermatology
08.2015 - 08.2016
- Fulfilled role as Medical Assistant, rooming, EMR documentation, phlebotomy, assisted with surgical procedures, procedure set up and patient prep
Bartender/Customer Service
Stella’s
Hoffman Estates
01.2014 - 12.2015
- Bartender/Server, cash handling/bank deposits/cash reconciliation, hosting, food preparation, customer service
Medical Assistant/Assistant Office Manager
Illinois Internal Medicine and Wellness Center
Hoffman Estates
09.2011 - 04.2012
- Fulfilled the role of Medical Assistant, answer phones, appointment scheduling, insurance verification, phone triage, rooming patients, assist patients with procedure/test scheduling, assist with building professional relationships with other physicians/businesses, set up and trained on EMR implementation, marketing, supply ordering
Medical Cosmetologist
Derick Dermatology
Barrington
03.2010 - 11.2010
- Fulfilled role of medical assistant/medical cosmetologist, assisted with various surgical procedures, phlebotomy
Cosmetologist
Salon Couture
Elgin
03.2010 - 11.2010
- Stylist/Make-up Artist, answer phones, schedule appointments, educate clients on proper product usage, retail sales, cash handling
Medical Assistant/Lab Supervisor
Northwest Health Care
Hoffman Estates
07.2006 - 04.2008
- Fulfilled the role of Medical Assistant and Lab Supervisor, implement proper patient care, specimen handling and processing, implement total patient care, act as liaison between patient and physician, provided patient with point of care services, phlebotomy, rooming, phone triage, patient call backs, and EKGs
Home Health/Hospice Aide
Family Home Health/Hospice
Addison
02.2005 - 07.2006
- Responsible for end of life care and counseling for patient and their families, participated in implementation of provided plan of care, acted as liaison between patient/family and primary R.N
Education
Forensic Psychology
New England College
Cosmetology Program
The Salon Professional Academy
Biology
University of Illinois-Chicago
CNA2003, Phlebotomy2006
Elgin Community College
High School diploma -
Woodruff High School
Skills
- Microsoft Word
- Excel
- Power Point
- Meditech
- Med Manager
- Various lab specific programs
- GE Centricity
- Staff training and development
- First aid and CPR
- Clinical assessment
- Strong leadership
- Resident documentation
- ADL support
- Resident advocacy
- Fall prevention
- Clinical documentation
- Dementia care
- Healthcare reporting
- Memory care
- Emergency response
Certification
- CNA-IL2003
- Cosmetology Diploma2010
References
References available upon request
Timeline
Resident Care Coordinator
Auberge Lake Zurich
06.2024 - 11.2024
CNA
Deerpath
11.2023 - 05.2024
CNA/Administrative Assistant
Aperion Care
02.2023 - 10.2023
CNA
Ignite Medical Resorts
11.2022 - 02.2023
CNA
Tower Hill
07.2022 - 12.2022
Products Associate
Cutlery and More
10.2020 - 08.2022
Patient Access Emergency Department
R1RCM at St Joseph Hospital
01.2019 - 03.2020
Front Desk
Personal Women’s Healthcare
01.2017 - 02.2018
Medical Assistant
Northwest Dermatology
08.2015 - 08.2016
Bartender/Customer Service
Stella’s
01.2014 - 12.2015
Medical Assistant/Assistant Office Manager
Illinois Internal Medicine and Wellness Center
09.2011 - 04.2012
Medical Cosmetologist
Derick Dermatology
03.2010 - 11.2010
Cosmetologist
Salon Couture
03.2010 - 11.2010
Medical Assistant/Lab Supervisor
Northwest Health Care
07.2006 - 04.2008
Home Health/Hospice Aide
Family Home Health/Hospice
02.2005 - 07.2006
Forensic Psychology
New England College
Cosmetology Program
The Salon Professional Academy
Biology
University of Illinois-Chicago
CNA2003, Phlebotomy2006
Elgin Community College
High School diploma -
Woodruff High School