Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Communicated with customers and vendors positively with particular attention to problem resolution.
Coordinated efforts of an 8-member landscaping team with responsibility for payroll, time management, work load
Streamlined owner's agenda through effective calendar management.
Coordinated necessary paperwork, including NTTC's and payroll.
Facilitated seamless communication by addressing client inquiries throughout project timelines.
Assistance Vice President; Operations Analyst
Bank Of America
05.2006 - Current
Identify opportunities to improve business process flows and productivity
Keep constant communication with senior company leaders by delivering reports outlining performance to drive process improvements.
Complete daily/weekly/monthly audits
Often work on side projects that include auditing overtime and working on Vacation Bidding
Maintain clean and organized schedules for supported call center site.
I have been the Subject Matter Expert (SME) for numerous lines of business and sites including Manila, Costa Rica, Texas, Florida, New Mexico and California along with California Labor Laws.
Demonstrate strong organizational and time management skills while managing multiple projects.
Strong communication skills through regular interactions with Senior Management.
Assist with day-to-day operations, working efficiently and productively with team and Site leaders of supported call center site.