Summary
Overview
Work History
Education
Skills
Skills And Assets
Timeline
Generic

Jamie Sarna

Phoenix,AZ

Summary

Experienced professional with 20+ years in delivering exceptional customer service. Thrives in dynamic team environments, consistently achieving personal and company goals. Strong in effective communication, motivation, and leadership skills to inspire and guide teams towards success.

Overview

17
17
years of professional experience

Work History

Front Desk Office Administrator

Realty One Group
09.2015 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Conducts daily audits to ensure compliance standards are met
  • Create and publish weekly newsletter


Aesthetician

Spa Swina
03.2016 - 12.2016
  • Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
  • Demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients.
  • Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
  • Expanded knowledge of advanced treatment options such as chemical peels, microdermabrasion, and LED light therapy.

House Manager/Client Relations Coordinator

Sylvia K. Estate
03.2015 - 09.2015
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.

Office/ Clinical Administration/Client Relations

Sundance Holistic Treatment Center
01.2008 - 09.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated ability to thrive in independent and collaborative environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Oversaw compliance regulations to ensure Joint Commission Standards
  • Worked directly with the Corporate Clinical Director
  • Compiled statistical reports for presentation

Education

Psychology -

Ottawa University
Ottawa, KS

Advanced Skincare Practitioner 600 Hours -

Southwest Institute of Natural Aesthetics
Tempe, AZ
12.2016

Skills

  • Organizational Skills
  • Counseling
  • Documentation
  • Operations Management
  • Customer Relations
  • Employee Onboarding
  • Client Intake
  • Customer Service
  • Team Monitoring
  • Fundraising
  • Skin Analysis
  • Product Retailing
  • Case Study Development
  • Flexibility
  • Scheduling Software Utilization

Skills And Assets

  • Organized and managed daily counseling sessions for 8 on site therapists
  • Participated and documented weekly staff meeting minutes and distributed to clinical team
  • Oversaw daily operations including: answering multi phone lines, processing invoices, and customer relations
  • Processed and completed all new hire employee information
  • Facilitated client intakes, collecting past medical history
  • Monitored team members during fundraising phone calls to ensure customer satisfaction
  • Developed and maintained excellent customer relations
  • Facilitated daily interaction with clients and staff
  • Analyzed skin condition and retailed appropriate products to assist skin care program
  • Customized six-week case study program which resulted in the reduced appearance of the natural aging process
  • Flexibly worked evenings and weekends to ensure proper spa coverage
  • Utilized Booker scheduling software to organize and maintain accuracy of client’s appointments and services

Timeline

Aesthetician

Spa Swina
03.2016 - 12.2016

Front Desk Office Administrator

Realty One Group
09.2015 - Current

House Manager/Client Relations Coordinator

Sylvia K. Estate
03.2015 - 09.2015

Office/ Clinical Administration/Client Relations

Sundance Holistic Treatment Center
01.2008 - 09.2014

Advanced Skincare Practitioner 600 Hours -

Southwest Institute of Natural Aesthetics

Psychology -

Ottawa University

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Jamie Sarna