Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

JAMIE SAULLO

Port Saint Lucie,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Diligent [Job Title] skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Motivated [Job Title] experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Conscientious [Job Title] with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Personable Customer Service Representative offering 42 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Proactive Customer Service/Sales Representative with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Friendly Customer Service Representative with 42 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in Icom's with training in Calix provisioning. Goal-oriented worker with outstanding knowledge of HTC/Blue Stream Fiber organization and Cable, Internet, Phone & Alarm product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and [Type] talents. Committed to best-in-class customer service and maintaining professionalism. Motivate Senior Customer Service/Sales Representative of 42 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate all the Blue Stream Icom's, Minerva, Calix & RPX Systems. Effective at operating within [Type] regulations and CSR department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Overview

51
51
years of professional experience

Work History

Customer Service Representative

BLUE STREAM FIBER
PORT SAINT LUCIE, FL
09.2008 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Turning the (unhappy) customer around to a (Happy) Customer.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • I have been the #1 Sales Representative in the Port Saint Lucie office for 14 years. I no longer get (any) sales calls they have been handed over to the Inbound Retail Sales Team. I am now just a CSR Rep & I truly LOVE Sales.
  • I have been #1 in Sales for Home Town Cable & Blue Stream Fiber (on the CSR side) # 1 for 14 years.
  • I know how to go over new Rates with customer & with giving them cost savings (without) giving them too much of a bargain where it will not be benficial for Blue Stream to make a profit.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise Install Set ups for new equipment.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • I have worked for over 12 1/2 years with Home Town Cable / HTC Plus. I am trained in all departments. Customer Service, Sales, Tech Support, Dispatch, Business Sales, Phone Set up & Alarm trouble shooting - In the PSL office we needed to be able to do it all seeing we were a smaller company.
  • I am trained in Minerva, Calix, PRX & Icom's.

TOP RATED EBAY SALES STORE (OWNER)

EBay Store
PORT SAINT LUCIE , FL
03.2009 - 04.2014
  • Preformed daily business functions. Photographed all new Products, wrote descriptions, took measurements, created the layout for the Sale Add. Placed the sales add in Ebay.
  • Set up Storage Room with Inventory, Tagged & took Inventory
  • Oversaw business budget planning and administration, accounting functions, purchasing and daily (Pay Pal Transactions) to handle my financial needs.
  • Hired (Night) workers to help wrap and package shipments to go out. Many days 20-40 packages would be needing to be shipped out.
  • settlement of sales, returns and transaction reports.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Personally handled ALL Customer Service Issues, Be it Complaints or Compliments.
  • Worked this (full) time job on top of my other 40 hour a week job
  • Had to close the E-Bay store after the Economy suffered & when Amazon took over
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.

Medical Biller and Coder

LIBERTY MEDICAL SUPPLY
PORT SAINT LUCIE , FL
01.2004 - 03.2010
  • Reviewed outpatient records and interpreted documentation to comfirm what Medication & Treatment was needed with that Patient.
  • Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
  • Interacted with healthcare staff / Insurance Providers to ask questions regarding patient services.
  • Reviewed, analyzed and managed coding of diagnostic and Medication's prescribed in outpatient medical records.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Utilized active listening, interpersonal and telephone etiquette skills when communicating with others. Mainly working with (Medicare) Patients who were Elderly &/or Hard of hearing. So patience was a must.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Self Insured Services to assign diagnostic codes.
  • Accurately selected proper descriptive code when more than one anatomical location was indicated.
  • I am interested in leaving my Department. They have removed most our OT & 95% of my sales. I have taken a huge cut in pay in the last 3 months. I also am wanting to be a CSR Rep I am too used to doing everything in the PSL office. I thrive in Collections & Sales.
  • I am 61 years old. I want Blue Stream to be my last employer. I work from home & have 3 grown Children. I am an AMAZING Team Player. I can work anytime, anyway (within reason). I hardly call out sick (except this month I had Covid ). That is a different story. I still have 88 hours of PTO which shows I don't miss much work.
  • I HAVE FORMED A GOOD WORKING RELATIONSHIP WITH NELSON. HE HELPS ME WITH BULK CSR CALLS & I HELP HIM WITH PSL CALLS.

National Bill Collector /Sales Representative

NuCo2
STUART, FL
01.2000 - 03.2004
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Collected Large payments on these National Billing Accounts.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls inbound & outbound and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Sales & Marketing / Always met my goal each month for my $1,250.00 a month Bonus due to my sales on this team
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • I was a " National Bill Collector" for Restaurants such as Mc Donalds, Cracker Barrel etc. Some customers would owe up to over $60,000.00 (past due) their Co2 invoices. We provided the CO2 to all thier Soda Machines.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • I left this job due to my Ebay Store was thriving and I was able to stay home & work.

Circulation Desk Clerk

THE STUART NEWSPAPER
STUART , FL
01.1997 - 08.2000
  • Delivered excellent guest services by answering inquiries from visitors. I sat @ the front desk of our department so took a lot of walk-in customers. And was also on the phones both inbound & outbound.
  • Maintained up-to-date knowledge of office machinery to best assist visitors.
  • Filled in for Lunches & Breaks to the Front Lobby Reception area.
  • Answered questions from customers and staff.
  • Called patrons about missing newspapers or damaged papers that were delivered to them. Set up redeliveries & handled the Angry customer.
  • Referred customers to appropriate departments, example Needing to put an add in the paper, wanting to speak to the Editor etc. etc.
  • Ordered materials, supplies, or Office items for our department.
  • Took customer payments (SOLD) upgraded New Subscriptions to the Newspaper.
  • I left this job because the pay was too low. Great Benifits but $7.65 an hour

Senior Associate /Senior Cashier

NATIONAL FUEL GAS
JAMESTOWN , NY
02.1979 - 04.1997
  • My only Union Job.Assigned tasks, reviewed performance and devised improvement plans or corrections.
  • I was the office Typist, We didn't have computers back then (for a while anyway).
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Was in full Contact DSS to make payment arrangements on customers who were shut off for non-payment. Set up Department of Social Service direct payments & payment plans for the Customer. Collected the money & process the payments.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Educated customers on account services and resolved customers inquiries regarding statement information and account balances.
  • During the Energy Crisis in 1979-1981 I had many, many Extremely upset customers in a long line all complaining about our rates. Each time one of them came up to me they would raise their voice in anger. I manager to calm each customer down an assure them that I too (at home) had to keep my Heat down to 74 along with every other customer & business. Government mandate.
  • Organized showroom accessories and restocked shelves through Natural Gas Grills and National Gas Lights for the yard.
  • Worked Collection reports to get palmers/payment plans for customers.
  • Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
  • Made sure all Representative's Cash Drawers were balance nightly.
  • I left this job because we were all offered 6 months Severance pay to leave. The Company was trying to downsize. We were thinking about moving to Florida anyway so I took them up on this offer.

Education

High School Diploma -

Albuquerque High School
Albuquerque, NM

Skills

  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Call Documentation
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Upbeat and Positive Personality
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Report Creation
  • Call Transfers
  • Electronic Information Systems
  • Customer Inquiry Response
  • Customer Service and Assistance
  • Inbound and Outbound Calling
  • Credit Card Payment Processing
  • Consulting Supervisors
  • Microsoft Exchange
  • Information Inputting
  • Inquiry Requests
  • Answering Customer Questions
  • Establishing and Maintaining Customer Relationships
  • Sales Report Generation
  • Recommending Solutions
  • Policy and Procedure Adherence
  • Excellent Attention to Detail
  • Promotional Information
  • Patient and Empathetic
  • Answering Emails
  • Online Chat
  • Solving Customer Concerns
  • Critical Thinking
  • Proactive Self-Starter
  • Livechat Messaging
  • Sales and Upselling
  • Team-Oriented and Cooperative
  • Document and Records Management
  • Directing Calls
  • Call Volume and Quality Metrics
  • Sales Quota Achievement
  • Statement Billings

Timeline

TOP RATED EBAY SALES STORE (OWNER)

EBay Store
03.2009 - 04.2014

Customer Service Representative

BLUE STREAM FIBER
09.2008 - Current

Medical Biller and Coder

LIBERTY MEDICAL SUPPLY
01.2004 - 03.2010

National Bill Collector /Sales Representative

NuCo2
01.2000 - 03.2004

Circulation Desk Clerk

THE STUART NEWSPAPER
01.1997 - 08.2000

Senior Associate /Senior Cashier

NATIONAL FUEL GAS
02.1979 - 04.1997

High School Diploma -

Albuquerque High School
JAMIE SAULLO