Team-oriented professional bringing 30+ years of experience. Responsible and diligent with exceptional stamina, flexible schedule and self-motivated nature.
Overview
30
30
years of professional experience
Work History
Interior Painting & Cleaning
Self Employed Services
Lizton, Indiana
10.2007 - Current
Operated power sprayers and hand tools to prepare and paint large areas.
Painted surfaces using brushes, spray guns and paint rollers.
Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
Repaired wall holes and scrapes.
Managed 6 employees
Resident Manager
Flaherty & Collins Properties
Whitestown, Indiana
01.2019 - 03.2020
Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
Fostered community relationships to improve resident satisfaction through Communication and Follow-up.
Collected, recorded and deposited monthly rents from over 300 tenants.
Advertised on internet ad forums and obtained potential residents through lead generation.
Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Delivered emergency 24-hour on-call service for tenants on building issues.
Maintained constant balance and accounting of property petty cash account.
Automotive Finance Manager
Best Auto, LLC
Indianapolis, Indiana
03.2008 - 02.2019
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Created strategies to develop and expand existing customer sales, resulting in a 30% increase in annual sales.
Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Warehouse Manager
Deja Vu Designer Showroom
Brownsburg, IN
01.1999 - 07.2013
Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Diminished accidents 79% by identifying root causes for corrective action.
Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
Negotiated with 100 different freight companies and received annual contracts resulting in cost savings of 49%.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Flight Attendant
Republic Airways Holdings Inc
Indianapolis, Indiana
07.2007 - 03.2008
Answered passengers' questions and provided solutions to issues arising during flights.
Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Offered personalized assistance to children, elderly and passengers with special needs.
Customer Service Representative
Northwest Airlines
Indianapolis, Indiana
02.2005 - 03.2007
Maintained 100% customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
USAir
Indianapolis, IN
01.1988 - 08.1999
Maintained 100% customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Provided information regarding charge accounts and loyalty programs
Education
Real Estate
Real Estate School
On-Line
2022
Administrative & Medical Assisting
PCI College
Indianapolis, IN
1986
High School Diploma -
Tri-West Senior High School
Lizton, IN
05.1981
Skills
Time Management
Customer Relations
Attention to Detail
Clear Communication
Cost Estimation
Problem Solving
Schedule Coordination
Quality Assurance
Assignment Delegation
Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Resident Manager
Flaherty & Collins Properties
01.2019 - 03.2020
Automotive Finance Manager
Best Auto, LLC
03.2008 - 02.2019
Interior Painting & Cleaning
Self Employed Services
10.2007 - Current
Flight Attendant
Republic Airways Holdings Inc
07.2007 - 03.2008
Customer Service Representative
Northwest Airlines
02.2005 - 03.2007
Warehouse Manager
Deja Vu Designer Showroom
01.1999 - 07.2013
Customer Service Representative
USAir
01.1988 - 08.1999
Real Estate
Real Estate School
Administrative & Medical Assisting
PCI College
High School Diploma -
Tri-West Senior High School
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