Jamie Schmidt
Bismarck,ND
Summary
Dynamic Benefits Advisor with a proven track record at Aflac for streamlining enrollment processes and championing diversity in benefit packages. Skilled in negotiation and problem-solving, with a strong foundation in teamwork and effective communication. Demonstrated ability to enhance customer satisfaction and operational efficiency through continuous improvement and multitasking abilities.
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Benefits Advisor
Aflac
01.2024 - Current
- Directed and controlled supplemental benefits; cancer, critical illness, hospital, short-term disability & accident as well as dental, and vision benefit packages.
- Championed diversity and inclusion by incorporating range of benefits suitable for diverse workforce.
- Negotiated with employers to secure cost-effective healthcare options, contributing to budget efficiency.
- Streamlined benefits enrollment process for new hires, ensuring a smooth onboarding experience.
- Managed open enrollment periods efficiently, enabling prompt processing of voluntary benefit changes for all employees.
- Conducted detailed benefits analysis to tailor plans that met employee needs and company budget constraints.
Customer Account Specialist
Great Plains Rehabilitation(Restorative) Services
07.2015 - 01.2024
- Helped patients order and refill their respiratory supplies.
- Set up new customer accounts and updated existing profiles with latest information.
- Started & finished prior authorizations with patient's medical insurance for equipment; CPAP/BiPAP/AutoSV, Nebulzer, Oxygen Concentrators & other respiratory devices.
- Entered client details and notes into system for interdepartmental access and review.
- Spoke with patients, doctors/nurses to get refills of DME prescriptions (equipments & supplies).
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns with their supplies & equipment.
Direct Support Professional & CNA
Hit, Inc
06.2013 - 05.2015
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Certified Nursing Assitant
Sanford Health
09.2012 - 06.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, and blood pressure.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Gas Station Attendant
Pony Express
06.2011 - 11.2012
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
Education
High School Diploma -
Bismarck High School
Bismarck, ND05-2011
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Organizational skills
- Effective communication
- Team building
- Task prioritization
- Self motivation
- Professionalism
- Continuous improvement
Timeline
Benefits Advisor
Aflac
01.2024 - Current
Customer Account Specialist
Great Plains Rehabilitation(Restorative) Services
07.2015 - 01.2024
Direct Support Professional & CNA
Hit, Inc
06.2013 - 05.2015
Certified Nursing Assitant
Sanford Health
09.2012 - 06.2013
Gas Station Attendant
Pony Express
06.2011 - 11.2012
High School Diploma -
Bismarck High School